Desktop Systems Specialist Apprentice

InterDigital CE Patent Holdings, SAS; Rennes; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

Join InterDigital CE Patent Holdings, SAS in France as an apprentice supporting the IS team. In this role, you will help resolve IT issues for employees throughout Europe while working closely with the Global IT team.

Responsibilities include troubleshooting technical problems, providing support for desktop and software applications, and maintaining user accounts. Candidates should possess strong communication and problem-solving skills, with a focus on customer satisfaction. Knowledge of O365 applications and Linux is desirable.

Qualifications

• Customer-satisfaction oriented.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Able to manage multiple tasks simultaneously.
• Comfortable communicating in English daily.

Responsabilités

• Act as first-level problem identification and resolution resource.
• Respond to Help Desk tickets and document resolutions.
• Provide desktop support to all corporate users.
• Install, configure and troubleshoot PCs and software.
• Create and maintain knowledge-base documentation.

Connaissances

Customer satisfaction orientation

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to prioritize and manage multiple tasks

Comfortable communicating in English

Outils

O365 applications

Active Directory

Ticketing systems

Linux

Description du poste

SUMMARY

Join the IS team of InterDigital in France as an apprentice. In this role, you will support all Group employees across Europe and collaborate closely with the Global IT team.

RESPONSIBILITIES

• Act as first‑level problem identification and resolution resource, answering questions, providing advice, investigating, troubleshooting, and following up to help users solve data processing issues.
• Respond to Help Desk tickets and document resolutions and all relevant information.
• Identify and escalates urgent situations to IS staff for appropriate action via phone, remote, or on‑site support.
• Provide desktop hardware, software, phone system and conferencing support to all corporate users.
• Install, configure and troubleshoot PCs, laptops, printers, mobile devices, network interfaces, cabling, docking stations and peripheral components such as displays, keyboards, printers, USB and disk drives.
• Install, configure and troubleshoot standard software applications including Microsoft Office suites, browsers, remote access, readers, VPN clients and viewers.
• Maintain video‑conferencing equipment or phone systems and the supporting cabling.
• Assist in implementing preventive maintenance plans for all equipment.
• Maintain user accounts and update inventory in coordination with the IS Administrator or Coordinator.
• Assist with daily support and maintenance of backup operations as needed.
• Collaborate with other team members and projects across IS teams.
• Help develop and uphold customer‑service standards and respond to meet established service benchmarks.
• Create and maintain knowledge‑base documentation for the IS department.

QUALIFICATIONS

• Customer‑satisfaction oriented.
• Excellent verbal and written communication skills, able to explain technical information to diverse audiences.
• Autonomous and able to manage multiple tasks simultaneously.
• Strong problem‑solving skills, with the ability to prioritize, resolve customer issues, meet deadlines, and work effectively in a team.
• Comfortable communicating in English on a daily basis.
• Desirable: Initial experience with O365 applications, Active Directory and ticketing systems.
• Desirable: Ability to automate recurring tasks using scripts.
• Desirable: Knowledge of Linux.

WORKING CONDITIONS

• Travel: exceptional (0‑10%)
• Lifting: up to 23 kg (50 lb)
• Other: prolonged computer work
• Location: Cesson Sévigné – Ille-et-Vilaine, France

EEO STATEMENT

InterDigital is an equal‑employment‑opportunity employer. InterDigital will not engage in or tolerate unlawful discrimination with regard to any employment decision, policy or practice based on any protected characteristic, including sex, gender, pregnancy, age, race, color, religion, creed, national origin, ancestry, citizenship, military status, veteran status, mental or physical disability, medical condition, genetic information, sexual orientation, gender identity or expression, or any other factor protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, compensation, benefits, training, assignments, evaluations, coaching, promotion, discipline, discharge, and layoff.