Desktop Support Engineer

Astreya; Molsheim; On-site; EUR 32,000 - 42,000; Full time

Job summary

Astreya is seeking a Desktop Support engineer to provide onsite support across office and factory environments, handling break/fix, deployments, and device care for laptops, rugged factory devices, printers, scanners and A/V systems.

You will work within ITSM processes, leveraging SCCM, Nexthink and IT Shop to restore services quickly, with strong Windows troubleshooting and basic networking skills driving outcomes.

Qualifications

• 4–7 years of onsite desktop support experience.
• Strong Windows troubleshooting skills and basic networking.
• Experience with ITSM incident/request handling and deployments.
• Ability to create SOPs and knowledge articles.

Responsibilities

• Provide hands-on onsite support for laptops, desktops and factory devices.
• Support printers, handheld scanners and conference room A/V systems.
• Monitor queues and route tickets in ITSM tooling.
• Perform incident management and root cause analysis.
• Document runbooks and knowledge articles.
• Use SCCM, Nexthink for endpoint visibility and efficiency.

Skills

Windows troubleshooting

ITSM processes

Endpoint visibility

Basic networking

Tools

SCCM

Nexthink

IT Shop

Job description

We are seeking a Desktop Support engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.