Desktop EUC L1

Iron Systems, Inc; Courbevoie; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

Iron Systems, Inc. seeks an experienced IT Desktop Support Specialist to manage desktop hardware, software, and connectivity incidents through resolution. You will oversee IMAC and deskside support, hardware break-fix, and conference room/remote event support at client locations.

Responsibilities include lifecycle desktop maintenance, patching, security monitoring, and ensuring proper imaging. You will provide VIP deskside support per contract and serve as the primary IT contact at sites when no

Qualifications

• Knowledge and experience of Windows 7 OS.
• Imaging Windows 11 with PXE boot.
• Software installation using SCCM, Software Center, and manual methods.

Responsabilités

• Manage desktop device hardware, software, and connectivity incidents through resolution.
• IMAC and deskside support services management.
• Hard- and soft-break fix services for laptops and desktops.
• Conference room, remote desktop, and event support at customer location.
• Lifecycle support for hardware/software on desktops, including remote management.
• Patch updates and hardware replacements with vendor spares.
• Analyze service desk calls to identify user training and automation needs.
• Ensure desktop devices have appropriate images.
• Monitor security profiles and antivirus on all desktop devices; ensure compliance.
• VIP deskside support per contract and act as site IT contact when needed.

Outils

SCCM

Intune

AD

BitLocker

Outlook

ServiceNow

Remote support tools

MS Office

Lync

VPN

PXE boot

Dell hardware

EUC tools

Description du poste

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide Conference room support, Remote Desktop support and Event Support at the customer location
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available, like for MI calls.

Requirements

• Knowledge and experience on Windows 7 OS.
• Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
• Worked on software installation using SCCM, Software Center, and manually.
• Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix.
• Experience using Intune, AD, BitLocker.
• Experience in Outlook administration.
• Experience in Humanscale troubleshooting.
• Experience working in places that are engineering firms, large companies.
• Minimum 3-5 years of experience.
• Good to have knowledge in AD and smart hands-and-feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool—e.g., ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• It is preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; Bachelor's Degree preferred.