Information Technology Support Specialist

SISL Global; Paris; Sur place; EUR 42 000 - 55 000; Plein temps

Résumé du poste

SISL Global in Paris is seeking an IT Infrastructure Support specialist to assist with desktop and endpoint administration and to deliver hands-on help for staff.

You will work on Windows desktops, Office 365, Exchange-aware accounts, and occasional Mac OS support while coordinating with the NOC and project teams. Strong communication in English and local languages is mandatory, with a proactive, detail-oriented approach to service delivery.

Qualifications

• Experience supporting Desktops, Workstations, Notebooks and Printers.
• Strong Microsoft Office skills (Outlook, Word, and Excel) / O365.
• Excellent communication in English and local languages.

Responsabilités

• Provide run and maintain support for IT infrastructure projects/upgrades (workstations).
• Assist staff with PC remote control and video conferencing.
• Coordinate with NOC and perform basic patching and network testing.

Connaissances

Windows Desktop Admin

Active Directory Admin

IP Telephony

Troubleshooting

Networking Basics

English & Local Languages

Outils

Microsoft Office / O365

Outlook

Cisco CUCM

Mac OS Support

Description du poste

• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Understanding of IP telephony concepts and technology
• Ability to execute basic troubleshooting and IMAC activities on IP desk phones and softphones
• Understanding of basic networking tasks e.g. Rack and Stack devices into a cabinet, Copper and Fiber basic cable testing abilities, Patching, Consol cable connection to a switch and sharing to NOC team via putty session. Basic understanding of network testing tools for cables e.g. Fluke, Light Power Meter, Visual Light Source.
• Effective communication in English and Local Languages is mandatory

Desired Experience:

• Prior experience on Desktops, Workstations, Notebooks and Printers
• Collaboration experience including remote control of PCs and video conferencing knowledge
• Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
• Strong Microsoft Office skills (Outlook, Word, and Excel) / O365
• Thorough understanding of Outlook's calendaring tool
• Understanding of Exchange functional accounts and how they are used within Microsoft technologies
• Strong Mac OS skills with at least 2-3 years' experience in supporting Mac OS devices is desired, though not mandatory
• Experience with doing hands and feet network testing and patching.
• Basic (hands-on) knowledge and experience of Cisco CUCM configuration (user creation, user deletion, user modification)
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Must be detail oriented and self-motivating