CX Marketplace Project Lead Intern – Impact & Automation

ADEO; Île-de-France; On-site; EUR 6,700 - 13,000; Part time

Benefits offered by this job

Mentorship throughout internship by a域

Stud'ADEO community run by students

Support to boost employability after</

Terradeo workspace

Job summary

ADEO Services offers a 6-month internship for a Marketplace Customer Support Project Leader, based in Lille (Ronchin) or Paris (Gare du Nord). You will support the marketplace strategy, mediate disputes, and streamline customer service processes in a dynamic, international setting.

You will work under the Marketplace Customer Experience Manager, balancing hands-on operations with process improvement projects and data-driven tracking. Fluency in French and English is required.

Qualifications

• Master's or Bachelor's degree student in project management, operations, or customer relations.
• Proficiency in Excel (complex files, macros) and Zendesk.
• Strong interest in AI tools (Gemini) and process automation.
• Fluent French and English; another European language is a plus.

Responsibilities

• Handle complex disputes between customers, Business Units, and partner sellers (e.g., applying refunds within 7 days for non-compliance).
• Serve as central mediator to align internal teams, group brands, and marketplace sellers.
• Map existing support workflows and identify bottlenecks.
• Design workflow automations using Gemini, Zendesk, Excel, and ticketing tools.
• Track key support metrics and produce regular dashboards.

Skills

Excel (macros)

Zendesk

Gemini AI tools

Process automation

French language

English language

Additional European language

Education

Master's or Bachelor's degree student in PM/ops/CRM

Tools

Gemini

Zendesk

Job description

ADEO Services offers a 6-month internship for a Marketplace Customer Support Project Leader, based in Lille (Ronchin) or Paris (Gare du Nord). You will support the marketplace strategy, mediate disputes, and streamline customer service processes in a dynamic, international setting.

You will work under the Marketplace Customer Experience Manager, balancing hands-on operations with process improvement projects and data-driven tracking. Fluency in French and English is required.