CX Live Ops Intern - Program & Process Assistant

Ubisoft; Paris; Sur place; EUR 11 000 - 17 000; Plein temps

Avantages offerts par ce poste

Meal vouchers Swile Card

Travel pass refund 50%

1 day off per month

Ticket reductions

Ubisoft gym access

Résumé du poste

Ubisoft’s Customer Experience Program Management team seeks a proactive assistant to help plan and manage live operations, advocate for player experience, and safeguard the company’s reputation. You’ll work with cross-functional teams across Ubisoft to improve processes and knowledge management using Confluence, Miro, and SharePoint.

The role emphasizes data gathering and analysis, with a focus on continuous improvement, BPMN familiarity, and ITIL principles.

Qualifications

• Pursuing a higher education degree in project management or equivalent.
• Experience in project management and planning live operations in a cross-functional environment.
• Team player who gathers feedback and drives process improvements.
• Detail-oriented, structured thinker who can organize workflows and solve problems.
• Proficiency in Excel to collect, clean and analyze data; KPI tracking is a plus.
• Familiarity with ITIL principles, BPMN flows is a plus.

Responsabilités

• Plan & Manage Live Operations for Ubisoft's Games & Services to ensure launch readiness and operational excellence across cross-functional teams.
• Collaborate to gather feedback and track improvements in the Continuous Improvement Repository (CIR).
• Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools to ensure knowledge continuity for the CX Program Management team.
• Collect, clean, and analyze past live operations data to extract actionable insights and drive process improvements.
• Assist with transversal projects to improve collaboration across global publishing and beyond.

Connaissances

Live Operations planning

Continuous Improvement

Knowledge management

Data analysis

Transversal projects

Excel & KPI tracking

ITIL basics

BPMN flows

English proficiency

Formation

Higher education degree in project management or equivalent

Outils

Confluence

Miro

SharePoint

Excel

Description du poste

Ubisoft’s Customer Experience Program Management team seeks a proactive assistant to help plan and manage live operations, advocate for player experience, and safeguard the company’s reputation. You’ll work with cross-functional teams across Ubisoft to improve processes and knowledge management using Confluence, Miro, and SharePoint.

The role emphasizes data gathering and analysis, with a focus on continuous improvement, BPMN familiarity, and ITIL principles.