Customer Support Specialist with French – Relocation to Bulgaria (Flight + Hotel)

Concentrix; Clermont-Ferrand; Hybrid; EUR 17,135 - 20,524; Full time

Benefits offered by this job

Quarterly bonus

Relocation support to Bulgaria

Job summary

A global B2B services provider is seeking a proactive and communicative Customer Success Specialist in Clermont-Ferrand. In this hybrid role, you’ll guide clients through onboarding processes and optimize their use of IT solutions. Key qualifications include fluency in English and French, strong communication skills, and proficiency in MS Office. A competitive salary of €1,687.26 gross per month plus bonuses is offered, along with relocation assistance to Bulgaria.

Qualifications

• C1 level English and French proficiency in speaking and writing.
• Ability to prioritize tasks and manage time effectively.
• Proficient in using CRM systems for client-related activities.

Responsibilities

• Act as an Implementation Consultant for various software solutions.
• Guide new clients during onboarding and post-onboarding processes.
• Resolve client issues with troubleshooting tickets.

Skills

English and French at C1 level

Strong communication skills

Teamwork skills

Proactive mindset

Problem-solving mindset

Proficiency in MS Office

Tools

CRM systems

MS Office (Outlook, Word, PowerPoint, Excel)

Job description

At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data‑powered insights and proven methodologies.

Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

We are looking for a proactive and communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting‑edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!

What You’ll Be Doing

• Acting as an Implementation Consultant for various software solutions
• Guiding new clients through a smooth onboarding and post‑onboarding process
• Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
• Advising clients on best practices and optimization strategies
• Tracking data from onboarding to license activation to meet KPIs
• Using CRM systems for client‑related activities
• Resolving client issues using troubleshooting tickets

Working Hours: Monday–Friday, 10am–7pm, with a 1‑hour fully paid break

Hybrid role: 3 days home office; Monday & Tuesday in office

Salary: €1,687.26 gross per month + quarterly bonus

We provide full support with relocation to Bulgaria, including flight and hotel accommodation.

What We’re Looking For

• English and French at C1 level (written and spoken)
• Strong communication and teamwork skills
• A proactive, problem‑solving mindset focused on customer satisfaction
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
• Ability to prioritize tasks, manage time effectively, and work independently