Customer Support Specialist with French – Relocation to Bulgaria (Flight + Hotel)

Concentrix; Lille; Sur place; EUR 18 829; Plein temps

Résumé du poste

A global B2B services company is seeking a Customer Success Specialist in Lille, France. The role involves guiding clients through smooth onboarding processes, conducting face-to-face meetings, advising on best practices, and utilizing CRM systems. Candidates should have strong communication skills and proficiency in MS Office, with C1 English and French. This hybrid role offers a gross monthly salary of €1,687.26 plus bonuses, with 3 days of remote work and 2 days in-office.

Qualifications

• English and French at C1 level (written and spoken).
• Ability to prioritize tasks and manage time effectively.
• Ability to work independently.

Responsabilités

• Act as an Implementation Consultant for software solutions.
• Guide new clients through onboarding and post-onboarding processes.
• Conduct customer meetings to promote adoption of IT solutions.
• Advise clients on best practices and optimization strategies.
• Track data from onboarding to license activation.
• Use CRM systems for client-related activities.
• Resolve client issues using troubleshooting tickets.

Connaissances

Strong communication skills

Teamwork skills

Proactive mindset

Problem-solving

Customer satisfaction focus

Outils

MS Office (Outlook, Word, PowerPoint, Excel)

Description du poste

At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data‑powered insights and proven methodologies.

Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

We are looking for a proactive and communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting‑edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!

What You’ll Be Doing

• Acting as an Implementation Consultant for various software solutions
• Guiding new clients through a smooth onboarding and post‑onboarding process
• Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
• Advising clients on best practices and optimization strategies
• Tracking data from onboarding to license activation to meet KPIs
• Using CRM systems for client‑related activities
• Resolving client issues using troubleshooting tickets

Working Hours: Monday–Friday, 10am–7pm, with a 1‑hour fully paid break

Hybrid role: 3 days home office; Monday & Tuesday in office

Salary: €1,687.26 gross per month + quarterly bonus

We provide full support with relocation to Bulgaria, including flight and hotel accommodation.

What We’re Looking For

• English and French at C1 level (written and spoken)
• Strong communication and teamwork skills
• A proactive, problem‑solving mindset focused on customer satisfaction
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
• Ability to prioritize tasks, manage time effectively, and work independently