Customer Support Specialist with French – Relocation to Bulgaria (Flight + Hotel)

Concentrix; Angers; Hybride; EUR 18 829; Plein temps

Avantages offerts par ce poste

Quarterly bonus

Relocation support

Hybrid work model

Résumé du poste

A global B2B service provider is seeking a Customer Success Specialist to facilitate client onboarding and maximize software solutions. Candidates must be fluent in English and French and possess strong communication skills. Responsibilities include guiding clients through implementation, conducting meetings, and providing best practice advice. This hybrid position offers a competitive salary of €1,687.26 gross per month plus a quarterly bonus, along with relocation support to Bulgaria.

Qualifications

• English and French at C1 level (written and spoken).
• Ability to prioritize tasks and work independently.

Responsabilités

• Act as an Implementation Consultant for software solutions.
• Guide new clients through onboarding and adoption.
• Conduct face-to-face customer meetings.
• Advise clients on best practices.
• Track data to meet KPIs.
• Use CRM systems for client activities.
• Resolve client issues.

Connaissances

Strong communication and teamwork skills

Proactive problem-solving mindset

Proficiency in MS Office

Fluent in English

Fluent in French

Description du poste

At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data‑powered insights and proven methodologies.

Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

We are looking for a proactive and communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting‑edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!

What You’ll Be Doing

• Acting as an Implementation Consultant for various software solutions
• Guiding new clients through a smooth onboarding and post‑onboarding process
• Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
• Advising clients on best practices and optimization strategies
• Tracking data from onboarding to license activation to meet KPIs
• Using CRM systems for client‑related activities
• Resolving client issues using troubleshooting tickets

Working Hours: Monday–Friday, 10am–7pm, with a 1‑hour fully paid break

Hybrid role: 3 days home office; Monday & Tuesday in office

Salary: €1,687.26 gross per month + quarterly bonus

We provide full support with relocation to Bulgaria, including flight and hotel accommodation.

What We’re Looking For

• English and French at C1 level (written and spoken)
• Strong communication and teamwork skills
• A proactive, problem‑solving mindset focused on customer satisfaction
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
• Ability to prioritize tasks, manage time effectively, and work independently