Customer Support Advisor

Jobtailor; Belfort; Sur place; EUR 26 000 - 34 000; Plein temps

Résumé du poste

Jobtailor in Belfort, France, is seeking a customer service professional to assist customers with their requests. You will guide customers and provide appropriate responses, handle calls and chat, and document inquiries.

The role emphasizes clear written communication, familiarity with office software, and a positive, service-oriented attitude. Insurance or customer service experience is a plus.

Qualifications

• Proficient with office software.
• Strong written communication skills.
• Experience in insurance and/or customer service is a plus.

Responsabilités

• Assist our customers with their requests
• Guide customers and provide appropriate responses
• Handle inbound and outbound calls and chat
• Receive and respond to inquiries
• Qualify and document requests

Connaissances

Office software

Written communication

Insurance knowledge

Customer service experience

Description du poste

Responsibilities

• Assist our customers with their requests
• Guide customers and provide appropriate responses
• Handle inbound and outbound calls and chat
• Receive and respond to inquiries
• Qualify and document requests

Requirements

• Proficient with office software
• Strong written communication skills
• Experience in insurance and/or customer service is a plus