Service Coordinator, Customer Service Management

Jobtailor; Dardilly; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Jobtailor in France seeks a client-facing specialist to act as the primary contact for service-related requests, maintain knowledge of regional coverage, and support clients with both technical and commercial needs.

You will collaborate with internal teams, manage simple projects, and handle a portfolio of clients under defined contracts, using English proficiency and strong communication to ensure prompt resolutions.

Qualifications

• Bachelor's degree or equivalent (Bac/BT/GED).
• Experience in services.
• Experience in professional customer service role.
• Knowledge of SAP, Oracle, or Salesforce is a plus.
• Proficient in written and spoken English.
• Strong communication and interpersonal skills.
• Demonstrate autonomy and problem-solving abilities.

Responsabilités

• Act as the primary point of contact for the client to ensure prompt and satisfactory resolution of service-related requests.
• Maintain strong knowledge of the assigned region, coverage area, or product lines, including their configurations and installations.
• Serve as a direct access point to internal functions required to support the client.
• Establish and maintain relationships to ensure ongoing technical and commercial support for clients within a defined area.
• Collaborate with operational unit teams, under supervision or as part of technical information exchanges.
• Manage simple project processes with clear guidelines and interfaces requiring a limited technical level.
• Manage a portfolio of targeted clients with predefined contracts and conditions.

Connaissances

Customer service experience

Communication skills

Problem solving

Autonomy

Interpersonal skills

English proficiency

Formation

Bachelor's degree

Outils

SAP

Oracle

Salesforce

Description du poste

• Act as the primary point of contact for the client to ensure prompt and satisfactory resolution of service-related requests.
• Maintain strong knowledge of the assigned region, coverage area, or product lines, including their configurations and installations.
• Serve as a direct access point to internal functions required to support the client.
• Establish and maintain relationships to ensure ongoing technical and commercial support for clients within a defined area.
• Collaborate with operational unit teams, under supervision or as part of technical information exchanges.
• Manage simple project processes with clear guidelines and interfaces requiring a limited technical level.
• Manage a portfolio of targeted clients with predefined contracts and conditions.

Requirements

• Hold a Bachelor's degree (or equivalent Bac/BT or GED).
• Have proven experience in services.
• Have confirmed experience in a professional customer service role.
• Knowledge of systems such as SAP, Oracle, or Salesforce is a plus.
• Proficiency in written and spoken English.
• Strong communication and interpersonal skills.
• Demonstrate autonomy and problem‑solving abilities.