Customer Relations Advisor – Permanent (CDI) – Commercial/Sales Profile – Insurance

Konecta; Chalon-sur-Saône; On-site; EUR 20,000 - 28,000; Full time

Job summary

Jobtailor in France is seeking an adaptable retention-support specialist to assist clients with contract cancellations and to propose suitable add-ons. You will identify needs, propose coverage options, and contact clients with overdue payments, handling sensitive situations with professionalism.

The role emphasizes a strong focus on service quality, interpersonal skills, and a willingness to learn, with no outbound sales canvassing involved.

Qualifications

• Must have a commercial mindset and enjoy challenges.
• Excellent interpersonal and customer-service orientation.
• Motivated and eager to learn new skills and products.
• Good computer skills and ability to handle sensitive or conflictual situations professionally.

Responsibilities

• Assist clients seeking contract cancellations and implement retention strategies.
• Identify client needs and propose suitable additional solutions or coverages.
• Contact clients with outstanding payments and recover amounts due with a service-minded approach.
• No outbound sales canvassing is required.

Skills

Commercial drive

Interpersonal skills

Customer-service orientation

Motivated

Eager to learn

Good computer skills

Conflict management

Job description

Responsibilities

• Assist clients who wish to cancel their contracts and implement retention measures.
• Identify their needs and propose appropriate additional solutions or coverages.
• Contact clients with outstanding payments to recover amounts due, handling these cases professionally with a strong focus on service quality.
• No sales canvassing (no outbound solicitation).

Requirements

• Commercial drive and a taste for challenge.
• Previous experience in sales or customer service is an asset but not required.
• Excellent interpersonal skills and a strong customer-service orientation.
• Motivated and eager to learn.
• Good computer skills.
• Ability to manage sensitive or conflictual situations professionally.

ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Soft Skills

• interpersonal skills
• customer-service orientation
• motivated
• eager to learn
• ability to manage sensitive situations
• ability to manage conflictual situations