Customer Supply Chain Specialist - Order & Delivery

Joseph Joseph Ltd; Paris; Sur place; EUR 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonus

Staff discount

Carry-over Holiday

Volunteer Days

Refer a friend Scheme

Training and Development

Anniversary & Long service Award

Recognition scheme

Résumé du poste

Joseph Joseph Ltd. seeks a Customer Supply Chain Coordinator for our Paris region team. You will manage orders, maintain open order books, communicate stock updates, and coordinate with 3PL warehouses to ensure accurate and timely deliveries.

Based in Paris, you will monitor logistics, escalate issues, prepare sales reports, and help improve customer service. The role requires German fluency along with French and English proficiency, and a proactive, cross-functional collaborator.

Qualifications

• 1+ years in Order Management or Customer Service in a supply chain context.
• Strong attention to detail and follow-through.
• Able to thrive in a fast-paced, problem-solving environment.
• Excel skills: pivot tables, lookups, basic reporting.
• Knowledge of ERP systems (SAP preferred).
• Fluency in German; French and English proficiency required.

Responsabilités

• Manage and process orders for customers, ensuring accuracy and timely execution.
• Produce and maintain open order books, sharing updates with customers and internal sales teams.
• Communicate SKU challenges, availability, and back-in-stock dates to customers.
• Monitor warehouse and transport activities, escalating and resolving issues proactively.
• Coordinate customer delivery bookings with 3PL warehouse and logistics teams.
• Keep customers informed about delivery challenges and revised timelines, offering solutions.
• Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings.
• Create and maintain Customer SOPs for warehouse execution.
• Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions.
• Attend and contribute to customer review meetings, understanding SLA terms and performance metrics.

Connaissances

Attention to detail

Excel (pivot tables)

ERP knowledge

German language

French language

English language

Outils

SAP

Description du poste

Joseph Joseph Ltd. seeks a Customer Supply Chain Coordinator for our Paris region team. You will manage orders, maintain open order books, communicate stock updates, and coordinate with 3PL warehouses to ensure accurate and timely deliveries.

Based in Paris, you will monitor logistics, escalate issues, prepare sales reports, and help improve customer service. The role requires German fluency along with French and English proficiency, and a proactive, cross-functional collaborator.