Customer Supply Chain Coordinator - Deliver Impact & Growth

Joseph Joseph Ltd; Paris; Hybrid; EUR 34,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Staff discount

Carry‑over Holiday

Volunteer Days

Training and Development

Anniversary & Long service Award

Recognition scheme

Job summary

Joseph Joseph Ltd. in Paris is seeking a Customer Supply Chain Coordinator to manage order-to-cash processes and ensure on-time delivery for our regional customers.

You will collaborate with 3PLs, sales, and finance to maintain high service levels and accurate order processing. The role requires 1+ years in order management or customer service, strong attention to detail, solid Excel skills, and fluency in German with French and English proficiency for cross‑border coordination.

Qualifications

• 1+ years' experience in Order Management or Customer Service.
• Strong attention to detail and follow-through.
• Intermediate Excel skills (pivot tables, lookups, basic reporting).
• Knowledge of ERP systems (SAP preferred).

Responsibilities

• Manage and process orders for customers, ensuring accuracy and timely execution.
• Produce and maintain open order books, sharing updates with customers and internal sales teams.
• Communicate SKU challenges, availability, and back-in-stock dates to customers.
• Monitor warehouse and transport activities, escalating and resolving issues proactively.
• Coordinate customer delivery bookings with 3PL warehouse and logistics teams.
• Keep customers informed about delivery challenges and revised timelines, offering solutions.
• Update and present Sales Performance Reports, including expected monthly revenue, in bi‑weekly meetings.
• Create and maintain Customer SOPs for warehouse execution.
• Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions.
• Attend and contribute to customer review meetings, understanding SLA terms and performance metrics.

Skills

Order management

Customer service

Attention to detail

Excel

German language

French language

English language

Tools

SAP

Job description

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for a motivated and detail-oriented Customer Supply Chain Coordinator to join our regional Customer Supply Chain Team based in Paris. This role supports the day-to-day operations that help deliver excellent service to our customers.

As a key part of the team, you will play an important role in managing the Order-to-Cash process, working closely with internal teams and external partners to ensure orders are processed accurately and delivered on time. The Customer Supply Chain Team is the main point of contact for our customers and plays a key role in maintaining high service levels.

We’re looking for someone who is eager to learn, organised, and proactive—someone who enjoys solving problems, communicating with others, and contributing to a positive customer experience.

What you will be doing:

• Manage and process orders for customers, ensuring accuracy and timely execution

• Produce and maintain open order books, sharing updates with customers and internal sales teams

• Communicate SKU challenges, availability, and back-in-stock dates to customers

• Monitor warehouse and transport activities, escalating and resolving issues proactively

• Coordinate customer delivery bookings with 3PL warehouse and logistics teams

• Keep customers informed about delivery challenges and revised timelines, offering solutions

• Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings

• Create and maintain Customer SOPs for warehouse execution

• Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions

• Attend and contribute to customer review meetings, understanding SLA terms and performance metrics

• Key Relationships:

• External Customers

• 3PL Regional Warehouses and Transport Providers

• JJ Finance, Sales Teams & Account Managers

• JJ IT, Demand, and Supply Planning Teams

• Customer Supply Chain Analyst

What we need from you:

• 1+ years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context

• Strong attention to detail and follow-through

• Ability to thrive in a fast-paced, problem-solving environment

• Intermediate Excel skills (pivot tables, lookups, basic reporting)

• Knowledge of ERP systems (SAP preferred)

• Language skills: Fluency in German, with French and English proficiency as a requirement for the role

• Candidate Profile:

• Customer-first mindset with a passion for delivering service excellence

• Strong organizational and communication skills

• Proactive, solution-driven, and collaborative

• Comfortable working cross-functionally across teams and regions

What you'll get from us:

• Competitive salary and holiday allowance

• Performance related bonus

• An exclusive staff discount

• Carry-over Holiday

• Volunteer Days

• Refer a friend Scheme

• Training and Development

• Anniversary & Long service Award

• Recognition scheme