Customer Supply Chain Coordinator - Deliver Impact & Growth

Joseph Joseph Ltd; Paris; Hybride; EUR 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonus

Staff discount

Carry‑over Holiday

Volunteer Days

Training and Development

Anniversary & Long service Award

Recognition scheme

Résumé du poste

Joseph Joseph Ltd. in Paris is seeking a Customer Supply Chain Coordinator to manage order-to-cash processes and ensure on-time delivery for our regional customers.

You will collaborate with 3PLs, sales, and finance to maintain high service levels and accurate order processing. The role requires 1+ years in order management or customer service, strong attention to detail, solid Excel skills, and fluency in German with French and English proficiency for cross‑border coordination.

Qualifications

• 1+ years' experience in Order Management or Customer Service.
• Strong attention to detail and follow-through.
• Intermediate Excel skills (pivot tables, lookups, basic reporting).
• Knowledge of ERP systems (SAP preferred).

Responsabilités

• Manage and process orders for customers, ensuring accuracy and timely execution.
• Produce and maintain open order books, sharing updates with customers and internal sales teams.
• Communicate SKU challenges, availability, and back-in-stock dates to customers.
• Monitor warehouse and transport activities, escalating and resolving issues proactively.
• Coordinate customer delivery bookings with 3PL warehouse and logistics teams.
• Keep customers informed about delivery challenges and revised timelines, offering solutions.
• Update and present Sales Performance Reports, including expected monthly revenue, in bi‑weekly meetings.
• Create and maintain Customer SOPs for warehouse execution.
• Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions.
• Attend and contribute to customer review meetings, understanding SLA terms and performance metrics.

Connaissances

Order management

Customer service

Attention to detail

Excel

German language

French language

English language

Outils

SAP

Description du poste

Joseph Joseph Ltd. in Paris is seeking a Customer Supply Chain Coordinator to manage order-to-cash processes and ensure on-time delivery for our regional customers.

You will collaborate with 3PLs, sales, and finance to maintain high service levels and accurate order processing. The role requires 1+ years in order management or customer service, strong attention to detail, solid Excel skills, and fluency in German with French and English proficiency for cross‑border coordination.