Head of Customer Supply Chain

Pod Talent; Paris; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

A global consumer brand is hiring a Head of Customer Supply Chain for Western Europe, based in Paris. This role involves leading supply chain operations, managing logistics and order management, and defining customer collaboration strategy. The ideal candidate will have proven experience in a retail or FMCG environment, strong leadership skills, and fluency in French. This is an exciting opportunity to impact EMEA growth in a dynamic, high-performance culture.

Qualifications

• Proven experience leading customer supply chain operations in a retail or FMCG environment.
• Able to lead and influence in a matrix environment without direct line management.
• Hands-on leader capable of balancing strategic thinking and operational execution.

Responsibilities

• Lead regional customer supply chain operations across order management and logistics.
• Act as the supply chain lead for commercial teams, driving delivery against KPIs.
• Define and implement the customer collaboration strategy for best-in-class service.

Skills

Leadership in supply chain operations

Strategic thinking

Commercial collaboration

Agility and driven mindset

Fluency in French

Job description

Location

Paris/Hybrid (3 Days Per week)

Overview

We’re partnering exclusively with this global, well‑established and growing consumer brand - a market leader in innovation and design. As they scale across Europe and beyond, they’re hiring a Head of Customer Supply Chain for Western Europe, sitting in the EMEA leadership team.

What you’ll be doing:

• Lead regional customer supply chain operations across order management, logistics, and reverse logistics.
• Act as the supply chain lead for commercial teams, driving delivery against revenue and service KPIs.
• Act as the face of operations for key retail partners, building integrated relationships that drive joint value, improve service, and unlock commercial growth.
• Define and implement the customer collaboration strategy, establishing a framework for joint value creation and best‑in‑class service.
• Drive forward the regional supply chain strategy, including route‑to‑market and cost‑to‑serve decisions.
• Support GEO‑expansion and GTM strategy across Europe, ensuring operational readiness.

What we’re looking for?

• Proven experience leading customer supply chain operations, driving transformation from a retail, consumer goods, cosmetics or FMCG environment.
• Comfortable working in a matrix environment – able to lead and influence, without direct line management.
• A hands‑on leader who can flex between strategic thinking and operational delivery/execution.
• Strong commercial understanding and experience collaborating closely with commercial and planning teams.
• Agile, driven, and excited by the challenge of supporting scale in a fast‑growth business.
• Fluency/Business Competency in French, other European languages are a plus.

Why should you be interested?

An exciting opportunity to lead a critical function in a high‑growth, high performing, dynamic business. You'll play a pivotal role in enabling the growth of the EMEA region with autonomy and ownership to drive real change in a collaborative, driven and supportive culture.

Don’t meet every single requirement?

Studies have shown that under‑represented groups are less likely to apply to jobs unless they meet every single qualification. Pod Talent is dedicated to building diverse and inclusive teams with our clients. So if you are excited about this role but your past experience doesn’t align perfectly with every requirement, we encourage you to apply as we are always on the lookout for great talent!

Next Steps

If this is an opportunity you feel would be suited to your skills and experience and are interested in finding out more then click Apply now or contact Seb Taylor at Pod Talent.