Customer Success Manager, SaaS for DTC Brands, Remote EU

Atlas; Eu; Remote; EUR 55,000 - 80,000; Full time

Job summary

Atlas is seeking a mid/senior Customer Success Manager to oversee day-to-day relationships with a portfolio of DTC brands on Atlas. You’ll drive activation, adoption across divisions, and cultivate loyalty by understanding each brand’s business.

You’ll monitor usage, turn product questions into outcomes, and proactively prevent churn with data-backed saves. Fluent written French and English are essential to communicate with founders.

Qualifications

• 2+ years in customer success, support or account management for SaaS.
• Fluent written French and English.
• Comfortable with product: connectors, agents, the calendar.

Responsibilities

• Drive activation and weekly active usage across your portfolio.
• Turn product questions into outcomes, fast, with founder-grade communication.
• Spot churn risk early and own the save, with the data to back it.

Skills

Customer success

SaaS

Account management

French (written)

English (written)

Job description

Atlas is seeking a mid/senior Customer Success Manager to oversee day-to-day relationships with a portfolio of DTC brands on Atlas. You’ll drive activation, adoption across divisions, and cultivate loyalty by understanding each brand’s business.

You’ll monitor usage, turn product questions into outcomes, and proactively prevent churn with data-backed saves. Fluent written French and English are essential to communicate with founders.