Customer Success Lead

Atlas; Paris; Remote; EUR 90,000 - 130,000; Full time

Job summary

Atlas is seeking a Senior Customer Success Lead to own onboarding and ongoing success for our first cohort of brands. You will turn them into power users and loud references, while feeding the product team with field insights.

As part of the Operations team, you will craft playbooks, docs, and rituals for a top-tier CS function and drive activation across divisions. Remote EU presence with a senior, strategic impact.

Qualifications

• 4+ years in customer success or account management for SaaS.
• Technical enough to configure connectors and agents.
• Exceptional written and verbal communication.

Responsibilities

• Onboard new brands and drive activation across divisions.
• Build the playbooks, docs, and rituals of a great CS function.
• Be the voice of the customer in product planning.

Skills

Customer success

Account management

SaaS

Communication

Tools

Connector configuration

Agent configuration

Job description

All roles

Operations

Customer Success Lead

Make every brand that adopts Atlas succeed, and tell us what to build next.

Team: OperationsLocation: Paris

• Remote (EU)
• Type: Full-time
• Level: Senior

About The Role

You will own onboarding and ongoing success for our first cohort of brands, turning them into power users and the loudest reference customers, while feeding the product team the truth from the field.

What you’ll do

• Onboard new brands and drive activation across divisions
• Build the playbooks, docs, and rituals of a great CS function
• Be the voice of the customer in product planning

What we’re looking for

• 4+ years in customer success or account management for SaaS
• Technical enough to configure connectors and agents
• Exceptional written and verbal communication