Customer Success Manager

Atlas; Eu; Remote; EUR 55,000 - 80,000; Full time

Job summary

Atlas is seeking a mid/senior Customer Success Manager to oversee day-to-day relationships with a portfolio of DTC brands on Atlas. You’ll drive activation, adoption across divisions, and cultivate loyalty by understanding each brand’s business.

You’ll monitor usage, turn product questions into outcomes, and proactively prevent churn with data-backed saves. Fluent written French and English are essential to communicate with founders.

Qualifications

• 2+ years in customer success, support or account management for SaaS.
• Fluent written French and English.
• Comfortable with product: connectors, agents, the calendar.

Responsibilities

• Drive activation and weekly active usage across your portfolio.
• Turn product questions into outcomes, fast, with founder-grade communication.
• Spot churn risk early and own the save, with the data to back it.

Skills

Customer success

SaaS

Account management

French (written)

English (written)

Job description

All roles

Operations

Customer Success Manager

Be the operator our brands call first, and the reason they never leave.

Team: OperationsLocation: Remote (EU)Type: Full-timeLevel: Mid / Senior

About The Role

You will run the day-to-day relationship with a portfolio of DTC brands on Atlas: activation, adoption across divisions, and the small saves that compound into loyalty. You will know each brand like an operator, because Atlas shows you their whole business.

What you'll do

• Drive activation and weekly active usage across your portfolio
• Turn product questions into outcomes, fast, with founder-grade communication
• Spot churn risk early and own the save, with the data to back it

What we're looking for

• 2+ years in customer success, support or account management for SaaS
• Comfortable in the product: connectors, agents, the calendar
• Empathy with founders and flawless written French and English

TeamOperations

LocationRemote (EU)

TypeFull-time

LevelMid / Senior

About The Role

You will run the day-to-day relationship with a portfolio of DTC brands on Atlas: activation, adoption across divisions, and the small saves that compound into loyalty. You will know each brand like an operator, because Atlas shows you their whole business.

What you'll do

• Drive activation and weekly active usage across your portfolio
• Turn product questions into outcomes, fast, with founder-grade communication
• Spot churn risk early and own the save, with the data to back it

What we're looking for

• 2+ years in customer success, support or account management for SaaS
• Comfortable in the product: connectors, agents, the calendar
• Empathy with founders and flawless written French and English