Customer Success Manager: Drive Adoption, Value & Renewals

Fairly Made®; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Meal benefits: Swile card

Sports benefits: GymLib

Résumé du poste

Fairly Made® in Paris seeks a Care Team member to own the client relationship after contract signing, guiding onboarding, adoption, and renewal across a portfolio. You will drive usage and measurable value, ensuring renewal readiness and a strong retention posture.

You will also be the voice of the client to shape the product, working with Account Managers, Data Specialists, and the Product Team to implement scalable, data-backed improvements.

Qualifications

• Experience in Customer Success or Account Management in B2B SaaS.
• Ability to read usage dashboards and derive concrete actions.
• Autonomous, proactive renewal planning, deadline-driven.
• Clear and structured written communication for diverse audiences.
• Ability to translate client value into business cases and ROI.

Responsabilités

• Own post-sale lifecycle for a portfolio: onboarding, adoption, renewal.
• Drive platform usage and deliver measurable value with ROI.
• Lead client reviews and align priorities with product roadmap.
• Collaborate with AMs, Data, Product, and supplier teams.
• Identify at-risk accounts and trigger preventive actions.

Connaissances

Customer success

Account management

Data-driven

Communication

Description du poste

Fairly Made® in Paris seeks a Care Team member to own the client relationship after contract signing, guiding onboarding, adoption, and renewal across a portfolio. You will drive usage and measurable value, ensuring renewal readiness and a strong retention posture.

You will also be the voice of the client to shape the product, working with Account Managers, Data Specialists, and the Product Team to implement scalable, data-backed improvements.