Remote-Ready CSM – SaaS for Sustainable Fashion

STATION F; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Meal benefits: Swile card 50% covered

Mobility package: Transport refund

GymLib sports benefits

30 days French vacation

Résumé du poste

Fairly Made is seeking a Customer Success professional to own the post-sale relationship in Paris, guiding onboarding, platform adoption, and renewal efforts. You will drive value by increasing usage, coaching client teams, and measuring ROI for strategic accounts.

The role blends client outcomes with cross-functional collaboration to ensure long-term retention. We value data-driven decision making, rigorous planning, and clear written communication.

Qualifications

• Experience (2 years) in Customer Success, Account Management, or client support in a B2B SaaS environment.
• You are comfortable with reading usage dashboards, interpreting churn signals, and turning data into action.
• You are rigorous and autonomous, prioritize, and keep commitments over time with renewals planned well in advance.
• You communicate clearly and structure content for diverse audiences, including written communication.
• You know how to train clients and enable them to be autonomous through reproducible systems, not doing the work for them.

Responsabilités

• Own the post-sale client relationship from onboarding to renewal.
• Drive adoption and demonstrate delivered value with measurable results.
• Spot at-risk accounts and trigger preventive actions to protect renewals.
• Lead client reviews and coordinate with Account Managers, Data, Product, and Suppliers.
• Develop and maintain renewal plans and coordinate with sales teams.

Connaissances

Customer Success

Data literacy

Communication

Autonomy

Cross-functional collaboration

Description du poste

Fairly Made is seeking a Customer Success professional to own the post-sale relationship in Paris, guiding onboarding, platform adoption, and renewal efforts. You will drive value by increasing usage, coaching client teams, and measuring ROI for strategic accounts.

The role blends client outcomes with cross-functional collaboration to ensure long-term retention. We value data-driven decision making, rigorous planning, and clear written communication.