Customer Success Manager — Adoption & Renewal

Fairly Made®; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Mobility package (Sustainable Mobility

Sports benefits program

Meal benefits: Swile card

Résumé du poste

Fairly Made® is seeking a dedicated Care team professional to manage post-sale relationships across a portfolio in a B2B SaaS environment. You will onboard clients, drive product adoption, and renew contracts while delivering measurable value.

You will monitor usage, coach client teams, and maintain a proactive renewal calendar. Collaboration with cross-functional teams is essential to align on client priorities and improve journeys.” Native fluency in English and Italian is required, French a

Qualifications

• Experience in a B2B SaaS environment.
• Ability to read usage dashboards and act on churn signals.
• Clear, structured communication, both written and verbal.

Responsabilités

• Own post-sale client lifecycle from onboarding to renewal.
• Drive adoption and measurable value for accounts.
• Educate and empower clients with best practices and enablement content.
• Monitor health signals and identify at-risk accounts for proactive action.
• Lead quarterly business reviews and align on priorities & roadmap.
• Coordinate with Sales, Data, Product, and Supplier teams to feed expansion opportunities.

Connaissances

Customer Success

Account Management

Client Support

Description du poste

Fairly Made® is seeking a dedicated Care team professional to manage post-sale relationships across a portfolio in a B2B SaaS environment. You will onboard clients, drive product adoption, and renew contracts while delivering measurable value.

You will monitor usage, coach client teams, and maintain a proactive renewal calendar. Collaboration with cross-functional teams is essential to align on client priorities and improve journeys.” Native fluency in English and Italian is required, French a