Strategic Customer Success Manager – Mid-Market

Riot; Paris; Hybride; EUR 50 000 - 90 000; Plein temps

Avantages offerts par ce poste

Two days remote per month

On-site in Paris

Collaborative cross‑functional team

Résumé du poste

RIOT in Paris is seeking a Customer Success professional to help Enterprise and Mid‑Market clients maximize value from our cybersecurity products. You will own a portfolio of about 120 Mid‑Market customers, driving retention and expansion while advising on best product usage.

This role requires fluent English and French, strong communication, and the ability to collaborate with Sales, Product and Marketing.

Qualifications

• You are comfortable managing a high‑volume portfolio and being measured on retention and expansion outcomes.
• You care immensely about the product and the value it brings to customers.
• You have prior experience in Customer Success or Account Management within the tech industry.
• You have full professional proficiency in English and native fluency in French.
• You have advanced communication skills and can adapt to different audiences.
• You have a track record of identifying opportunities for mutual gains and are comfortable negotiating and closing.
• You are autonomous, driven, and able to find solutions.
• You can analyze client behavior and anticipate needs.
• You may not need cybersecurity expertise, but you are motivated by the mission.
• You are based in Paris or willing to relocate.

Responsabilités

• Own the success of a portfolio of approximately 120 Mid‑Market customers, balancing retention and expansion.
• Drive retention at scale by anticipating risks and preventing churn.
• Identify and drive expansion opportunities (upsell and cross‑sell) by understanding customer needs.
• Advise customers on best product usage to unlock more value.
• Lead onboarding calls, follow‑ups, and business check‑ins with outcome‑driven approaches.
• Position yourself as a trusted cybersecurity partner with strong product knowledge.
• Collaborate with Sales, Product, and Marketing to support expansion motions and improve customer experience.
• Collect and share customer feedback and expansion signals to influence product evolution and processes.

Connaissances

English proficiency

French native

Communication skills

Negotiation

Autonomy

Account management

Customer success mindset

Description du poste

RIOT in Paris is seeking a Customer Success professional to help Enterprise and Mid‑Market clients maximize value from our cybersecurity products. You will own a portfolio of about 120 Mid‑Market customers, driving retention and expansion while advising on best product usage.

This role requires fluent English and French, strong communication, and the ability to collaborate with Sales, Product and Marketing.