Customer Success Manager (confirmed)

DQE, Data Quality Everywhere

Levallois-Perret

Sur place

EUR 55 000 - 75 000

Plein temps

14 jours+

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Avantages offerts par ce poste

High-growth environment with real career opportunities

Collaborative and entrepreneurial culture

Résumé du poste

A growing SaaS company in France is seeking a Customer Success Manager responsible for driving adoption and satisfaction of its data solutions. The role involves managing enterprise accounts, leading customer reviews, and promoting best practices in data quality. Candidates must have at least 3 years of experience in similar roles, be fluent in French and English, and possess strong problem-solving skills. This is an exciting opportunity to contribute to a rapidly expanding international company.

Qualifications

Minimum of 3 years’ experience in Customer Success or related role.
Proven experience in SaaS environments and data solutions.
Excellent communication skills for collaboration with diverse stakeholders.
Excellent communication skills, with the ability to collaborate with diverse stakeholders (executive sponsors, team leads, technical profiles, subject‑matter experts).
Analytical mindset with the ability to define, measure, and track customer success KPIs, with a strong focus on ROI and impact.

Responsabilités

Manage a portfolio of large enterprise accounts.
Define success objectives with each customer.
Monitor customer satisfaction and contract retention.
Leading regular business reviews to assess solution usage, remove blockers, and identify improvement opportunities.
Monitoring customer health indicators: usage levels, support consumption, customer satisfaction, and qualitative feedback.
Promoting best practices related to customer data quality, connector usage, and ecosystem integrations.
Acting as a liaison with Product, Project, and Sales teams to elevate customer feedback and influence the product roadmap.
Contributing to churn prevention while identifying upsell opportunities and fostering long‑term engagement.

Connaissances

CRM data environments knowledge

Customer service mindset

Fluent in French

Fluent in English

English proficiency

Outils

Salesforce

Dynamics 365

Description du poste

🚀 About DQE

DQE is a fast-growing, international SaaS company on a mission to help businesses unlock the full potential of their customer data. In today’s data‑driven world, companies can only deliver great customer experiences if their data is accurate, reliable, and unified. That’s exactly where we come in. Our mission: helping organizations worldwide turn customer data into a reliable and strategic asset that drives performance and customer experience. With our platform DQE One, we empower over 800 large enterprise clients across multiple industries to enhance data quality, unify customer profiles, and drive smarter business decisions. Our solutions such as DataQ (data quality & enrichment) and Unify (deduplication & customer unification), process billions of data points every year and integrate seamlessly with major ecosystems like Salesforce and Microsoft Dynamics. We operate globally across Europe, the Americas, and Asia, and continue to scale rapidly with strong double‑digit growth. Our recent strategic acquisition of Capency has further strengthened our expertise in data enrichment, segmentation, and customer intelligence.

🌍 Context

As DQE holds a very strong and unchallenged position in the European market, the business is now expanding globally. If you’re looking for a company where you can make an impact and grow your career, DQE is looking for a Customer Success Manager.

🎯 Missions & Key Responsibilities

As Customer Success Manager, you will be responsible for driving adoption, satisfaction, and value delivery throughout the entire customer lifecycle with our DQE solutions. You will serve as the primary point of contact for key accounts, supporting them in leveraging our platforms, ensuring an optimal customer experience, and securing contract retention.

Your main responsibilities will be the following:

Managing a portfolio of large and enterprise accounts, monitoring satisfaction, adoption, and renewals in close partnership with the Key Account Manager.
Defining success objectives with each customer (ROI, functional adoption, data quality process automation).
Coordinating deployment plans in collaboration with Sales, Product, and Project teams.
Leading regular business reviews to assess solution usage, remove blockers, and identify improvement opportunities.
Monitoring customer health indicators: usage levels, support consumption, customer satisfaction, and qualitative feedback.
Promoting best practices related to customer data quality, connector usage, and ecosystem integrations.
Acting as a liaison with Product, Project, and Sales teams to elevate customer feedback and influence the product roadmap.
Contributing to churn prevention while identifying upsell opportunities and fostering long‑term engagement.

🧠 Skills & Competencies

Knowledge of CRM data environments (Salesforce, Dynamics 365...), data platforms, and APIs.
Ability to lead customer steering committees and best‑practice workshops.
Capability to represent the voice of the customer internally and coordinate across Sales and Technical teams.
Strong customer service mindset, problem‑solving posture, and focus on measurable outcomes.
Fluent in French and English.

👤 Experience & Profile

Minimum of 3 years’ experience in Customer Success, Delivery Manager, Customer Support, or a related role.
Proven experience in SaaS environments, data solutions, or technical platforms.
Strong understanding of data management and data quality challenges, as well as CRM and digital journey use cases.
Excellent communication skills, with the ability to collaborate with diverse stakeholders (executive sponsors, team leads, technical profiles, subject‑matter experts).
Analytical mindset with the ability to define, measure, and track customer success KPIs, with a strong focus on ROI and impact.
Demonstrated curiosity and innovative thinking (highly valued).
Professional proficiency in English.

💡 Why join DQE?

Joining DQE means becoming part of an ambitious and fast‑scaling company at the heart of digital transformation. You’ll work on impactful data challenges, collaborate with international teams, and contribute to projects deployed within large, international organizations. We are currently accelerating our international expansion, especially in the UK, Ireland, the US and Spain — making this an exciting time to join and grow with us.

At DQE, you’ll find: