CUSTOMER SUCCESS MANAGER SAAS - DACH / UK
STATION F
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Résumé du poste
Dastra, plateforme SaaS européenne spécialisée dans la protection des données et la gouvernance de l’IA, recherche un Customer Success Manager pour l’équipe UK/DACH. Vous gérerez un portefeuille Enterprise, piloterez l’onboarding et l’adoption produit, et assurerez le succès client tout au long du parcours.
Le poste est hybride, basé à Paris, avec possibilité de remote partiel et collaboration avec les équipes internationales.
Qualifications
- 4+ années d'expérience en Customer Success, SaaS ou rôle similaire.
- Expérience en onboarding, adoption et gestion de comptes Enterprise.
- Capacité à travailler avec des équipes internationales et à gérer des parties prenantes.
- Bonne compréhension des environnements SaaS et des aspects techniques et métier.
Responsabilités
- Diriger les projets d'onboarding et d'implémentation chez les clients Enterprise.
- Gérer un portefeuille de clients et servir de point de contact principal.
- Conduire le succès client via des suivis et Business Reviews.
- Anticiper les risques et assurer les renouvellements et la croissance.
- Partager les insights clients avec les équipes Produit et Tech.
Connaissances
Outils
Description du poste
Bienvenue chez Dastra.
About Dastra
Faire de la compliance une réalité.
Fondée en 2020, Dastra est une plateforme SaaS européenne dédiée à la protection des données, à la compliance et à la gouvernance de l’IA.
Notre conviction ? La conformité ne doit pas être une accumulation de fichiers Excel, de documentation et de processus complexes. Elle doit être simple, collaborative et directement intégrée aux opérations des entreprises.
C’est pourquoi nous développons une plateforme tout-en-un qui transforme les exigences réglementaires (RGPD, AI Act et autres réglementations numériques) en processus concrets et actionnables.
Grâce à l’automatisation et à l’IA, Dastra permet aux DPO, équipes juridiques et compliance de gagner jusqu’à 80 % de temps sur leur conformité en moins de 3 mois.
Et maintenant ?
Notre marché entre dans une nouvelle ère. Privacy, gouvernance de l’IA, cybersécurité et compliance convergent, tandis que les entreprises doivent faire face à des réglementations et des risques toujours plus nombreux.
Notre ambition est claire : devenir la plateforme européenne de référence en Privacy, gouvernance de l’IA et compliance.
En 2026, Dastra accélère : développement auprès des ETI et grands comptes, expansion au Benelux, en Allemagne et au Royaume-Uni, nouvelles fonctionnalités, automatisation et IA agentique… avec une équipe qui continue elle aussi de grandir.
Ownership, Ambition et Transparence guident notre manière de travailler et de construire la suite.
Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.
Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.
We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. Our platform supports companies in navigating increasingly complex topics around GDPR, data governance, AI, cybersecurity and compliance.
As we continue to expand internationally, particularly across German-speaking markets, we are looking for a Customer Success Manager UK/DACH to join our Customer Success team and support our Enterprise customers throughout their journey with Dastra.
- Join a fast-growing European SaaS LegalTech company
- Work with Enterprise and large international organisations on complex data, AI and compliance challenges
- Take ownership of a strategic portfolio with real business impact
- Become a key expert on a sophisticated and highly functional SaaS platform
- Work closely with international teams across Customer Success, Sales, Product and Marketing
- Contribute directly to Dastra’s international expansion
- Join an experienced, collaborative and ambitious team
As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.
You will manage a portfolio of Enterprise customers across both existing accounts and new logos in emerging markets, which will evolve over time as we scale internationally.
Your role will cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption, and long‑term customer success.
You will become one of your customers’ key contacts and a trusted expert on the Dastra platform, helping them translate complex business, technical and regulatory challenges into concrete use cases.
- Successfully onboard and implement Dastra within complex organisations
- Drive product adoption and long‑term engagement
- Support change management across customer organisations
- Demonstrate the value delivered by the platform
- Secure renewals and customer satisfaction
- Identify growth opportunities in close collaboration with our UK & DACH Sales and market specialists
- Lead onboarding and implementation projects, from kick‑off to successful product adoption
- Manage a portfolio of Enterprise customers, acting as their main point of contact and trusted partner
- Drive customer success through regular follow‑ups and Business Reviews, monitoring usage, satisfaction and value
- Anticipate risks, secure renewals and identify growth opportunities alongside Account Managers
- Build expertise in data protection, AI governance and compliance, and share customer insights with Product and Tech teams
- Contribute to customer education and Dastra’s visibility through training, webinars, events and expert content
You will join our Customer Success team and report to Jérôme, our Director of Operations and co‑founder.
- Our Customer Success and Account Management teams
- Our international teams (UK & DACH)
- Sales, Marketing, Product and Tech
- Experts specialised in privacy and data protection
Our customers are mainly mid‑market and Enterprise organisations dealing with complex data privacy, AI governance and compliance challenges.
CRM: HubSpot
During your first 3 to 6 months, you will go through a transition and ramp‑up period to progressively build your expertise on Dastra, our methodology and your customer portfolio.
Experience
- 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
- Strong understanding of SaaS environments, ideally involving complex or technical products
- Experience managing Enterprise or large corporate customers
- Proven experience with onboarding, implementation, adoption and change management
- Comfortable working on complex topics involving multiple stakeholders
- German: fluent / native-level proficiency
- English: fluent
- French: a strong plus
You will work with German‑ and English‑speaking customers while collaborating closely with our French and international teams.
- Strong communication and stakeholder management skills, with the ability to build trust with Enterprise customers
- Ability to understand and simplify complex technical and functional topics
- Strong project management, organisation and analytical skills
- Customer‑oriented, with a strong focus on business value and impact
- Curious, autonomous and comfortable working in a fast‑growing international environment
- Compensation around €50K gross/year + variable compensation, depending on experience
- Target profile: experienced Customer Success professional with 4+ years of relevant experience
- Ideally based in Paris / Île‑de‑France
- Hybrid working model with 2 remote days per week
- 5 weeks of paid leave + 10 RTT days
- Meal vouchers and company health insurance
- Annual company seminar and regular team‑building events
- Introductory call with Julia, our Talent Acquisition Specialist
- Interview with a member of the Customer Success team and a member of our International team
- Interview with Jérôme, Director of Operations and co‑founder
- Business case and presentation with Jérôme and another member of the Customer Success team
- Reference check
- Contract Type: Full-Time
- Location: Paris
- Experience: > 2 years
- Possible partial remote
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