Customer Success Manager - Retention & Expansion

DataGalaxy; Paris; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Remote work options

Health insurance

Meal vouchers

Public transport reimbursement

Quarterly team events

Job summary

A leading data catalog company in France is looking for a results-driven Account Manager to develop business and maintain strong relationships with key stakeholders. The ideal candidate will have significant experience in Account Management in a SaaS context and a customer-oriented approach. Responsibilities include increasing account revenue and ensuring customer satisfaction through collaboration with various teams. This role offers benefits such as remote work options, health insurance, and meal vouchers.

Qualifications

• Significant experience in Account Management selling SaaS solutions.
• Proven history of closing deals and growing accounts.
• Dynamic, curious, creative, and self-driven.

Responsibilities

• Build and maintain strong relationships with C-Level and Executive Management.
• Create and drive revenue within assigned accounts.
• Develop account management plans for upsell and retention.

Skills

Customer-oriented approach

Problem-solving skills

Negotiation skills

Communication skills

Interpersonal skills

Fluent in English and French

Proficiency in CRM software

Tools

Salesforce

HubSpot

Job description

Who we are:

Founded in Lyon, France, in 2015, DataGalaxy has become the leading data catalog in France, connecting data, people, and AI through an intuitive data governance platform. Our mission is to simplify metadata mapping, management, and knowledge sharing to enhance organizational data governance and data literacy.

With more than 200 clients worldwide and rapidly growing, we are making significant strides in the US market, with the ambition to become a top 3 player in the data catalog space. Our teams span across two continents, fostering a dynamic international spirit that drives our innovation and growth.

Our mission:

To lead the revolution in modern business data catalogs by empowering data professionals and business users through AI‑driven data governance. As we expand rapidly in the US, we aim to set the standard for data and AI solutions, positioning ourselves as a trusted partner for navigating the complexities of a data‑centric world across industries. Our vision is to drive impactful change and growth, particularly in the US market, as we shape the future of data governance on a global scale.

Our values:

Be intentional. Be clear. Be bold. Be humble.

DataGalaxy’s Customer Experience team manages and develops a fast growing client portfolio, builds long‑term relationships with decision‑makers to maintain and grow DataGalaxy’s presence.

Our objective: Provide the absolute best service across all customer touch‑points to increase customer general satisfaction and success with DataGalaxy.

We are seeking a results‑driven Account Manager with the below mission and responsibilities :

Responsibilities:

• Build and maintain strong relationships with C‑Level, Executive Management, and various stakeholders within each account: understand their use cases, success metrics and monitor their project success.
• Create, drive and increase revenue within a dedicated accounts portfolio.
• Develop account management plan for upsell and retention strategy.
• Develop business in your accounts to meet your annual ARR growth target.
• Suggest innovative solutions to meet customer needs.
• Coordinate customers’ testimonials and references to support the Account Executive team developing new business.

Benefits and Location:

• Offices in the heart of Lyon (Part Dieu) and Paris (2ème arr.).
• Remote work at will & 2.70€ net per day worked from home.
• 2 weeks of working from anywhere 🌍.
• Health insurance Apicil covering you and your family.
• Meal vouchers (Swile card of 9€/day).
• Public transport 50% reimbursement, 100% reimbursement for your bike subscription.
• Quarterly team events and seminars.
• An attractive remuneration according to your performance and your potential.
• A real opportunity to join a French start‑up that is a pioneer in its market 🚀.

Role requirements:

• Significant experience in an Account Management role selling SaaS solution with a customer‑oriented approach.
• Being customer obsessed: ensuring, in collaboration with the CSM team, the customer satisfaction.
• Fluent in English and French.
• A proven history of closing deals and growing accounts.
• Identify, develop and close opportunities across your portfolio of accounts to meet your upsell target.
• Strong problem‑solving and negotiation skills.
• Dynamic, curious, creative and self‑driven.
• Strong communication and interpersonal skills: ability to build relationships with clients and collaborate with Business Development, Marketing, Pre‑Sales, CSM, Support and Product to ensure clients renew and grow.
• Excellent organizational skills.
• Proficiency in CRM software (Salesforce or HubSpot).

Intro call with our Talent Acquisition Specialist.