Senior Customer Success Specialist

beqom; France; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

beqom is seeking a Senior Customer Success Specialist to manage a portfolio of strategic enterprise customers and lead the recovery of at-risk accounts.

You will act as a trusted partner to senior customer stakeholders, ensuring beqom delivers on its commitments, drives measurable value from our platform, and supports critical compensation cycles. This is a non-technical role focused on cross-functional alignment and trust restoration.

Qualifications

• 5+ years in strategic Customer Success or escalation management within B2B SaaS.
• Strong executive presence and experience handling complex, high-pressure customer situations.
• Proven success turning around at-risk enterprise accounts.
• Excellent project management and cross-functional influencing skills.
• Ability to translate technical updates into clear business impact.
• Fluent English and French.

Responsabilités

• Own strategic enterprise customer relationships and drive adoption, value and renewal readiness.
• Lead Quarterly Value Reviews with senior and C-level stakeholders.
• Take operational leadership of Red accounts and drive structured recovery plans.
• Mobilise internal teams and ensure actions, bug fixes and RCAs are delivered on time.
• Support customers through high-stakes compensation review cycles.
• Coach colleagues and help strengthen our escalation and account-recovery processes.

Connaissances

Strategic CS leadership

Enterprise account management

Executive presence

Cross-functional collaboration

Renewal & retention

Escalation management

Description du poste

Join beqom - where tech meets impact

beqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management.

Trusted by some of the world's most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent.

Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fuelled by beqom pay intelligence.

Job purpose

We are looking for a Senior Customer Success Specialist to manage a portfolio of strategic enterprise customers and lead the recovery of complex, at-risk accounts.

You will act as a trusted partner to senior customer stakeholders, ensuring that beqom delivers on its commitments, customers realise measurable value from our platform, and critical compensation cycles run successfully.

This is a non-commercial individual-contributor role. You will not perform technical troubleshooting or configuration. Instead, you will connect customer priorities with our Product, Engineering and Support teams, drive cross-functional accountability and restore trust when customer relationships are under pressure.

What you will do

• Own strategic enterprise customer relationships and drive adoption, value and renewal readiness.
  
• Lead Quarterly Value Reviews with senior and C-level stakeholders.
• Take operational leadership of Red accounts and drive structured recovery plans.
• Mobilise internal teams and ensure actions, bug fixes and RCAs are delivered on time.
• Support customers through high-stakes compensation review cycles.
• Coach colleagues and help strengthen our escalation and account-recovery processes.

What you bring

• 5+ years in strategic Customer Success, enterprise account management or escalation management within B2B SaaS.
  
• Strong executive presence and experience handling complex, high-pressure customer situations.
• Proven success turning around at-risk enterprise accounts.
• Excellent project management and cross-functional influencing skills.
• Ability to translate technical updates into clear business impact.
• Fluent English and French.

Why join us?

• Your career, your design.Unleash your ambition in our dynamic, autonomous environment.
• Drive meaningful change.Build a fairer future for every employee by joining a market leader that is improving the world of work.
• Belong to something bigger.Collaborate with a passionate, diverse and talented team around the globe.