Senior Digital Account & Customer Success Manager

Technogym S.p.A.; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Technogym S.p.A. is seeking a proactive, results-driven Customer Success & Digital Account to expand the Digital product portfolio and maximize turnover, profitability, and customer satisfaction.

The role supports the sales team in maximizing product penetration and leverages Mywellness platform adoption across customers. The ideal candidate has 7+ years in digital sales, fluent English, strong market insight, and proven ability to manage complex sales processes and cross-functional projects

Qualifications

• Minimum of 7 years of experience in digital sales or a related field.
• Excellent English proficiency and strong knowledge of digital products and market trends.
• Proven track record in achieving sales targets and managing sales processes.
• Strong analytical skills and ability to conduct market analysis and benchmarking.
• Demonstrated project management and goal orientation abilities.
• Experience in coordinating cross-functional teams and managing customer relationships.
• Excellent negotiation and sales techniques.
• Ability to manage multiple tasks and projects simultaneously.

Responsabilités

• Develop the Technogym Digital product portfolio in terms of turnover, profitability and customer satisfaction.
• Support sales force in pre-sales and sales activities, providing product training on digital offerings.
• Directly support customers in achieving successful implementation by providing training and tutoring accordingly.
• Create customer case studies and best practices that clearly explain the value and benefits of the product in terms of attraction, retention of customers, and secondary revenues.
• Organize and run seminars or webinars to duly promote the digital portfolio.
• Provide reliable and structured forecast and pipeline management.
• Monitor competitors in terms of pricing, products, features, etc., providing proactive market feedback to HQ.
• Promote and plan initiatives to maximize customer satisfaction.
• Support product launch, promotion, and commercial activities to maximize sales.

Connaissances

Digital sales

Account management

Strategic thinking

Relationship skills

Description du poste

Technogym S.p.A. is seeking a proactive, results-driven Customer Success & Digital Account to expand the Digital product portfolio and maximize turnover, profitability, and customer satisfaction.

The role supports the sales team in maximizing product penetration and leverages Mywellness platform adoption across customers. The ideal candidate has 7+ years in digital sales, fluent English, strong market insight, and proven ability to manage complex sales processes and cross-functional projects