Customer Service Specialist with Dutch

ESAB Corporation; Cergy; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

ESAB Corporation in Cergy is seeking a Customer Service Specialist fluent in Dutch and French to provide outstanding support to clients. You will handle requests, prepare documentation, and maintain client data while contributing to business targets and ensuring customer satisfaction.

The ideal candidate has a sales-related degree, significant experience in customer service, and excellent CRM skills. This position allows for hybrid work with in-person attendance required at least three times per week.

Qualifications

• Fluent in French, Dutch, and English.
• Significant experience in customer service.
• Enjoys working with numbers and data.

Responsabilités

• Be the first point of contact for clients, handling requests via phone or email.
• Prepare and send documentation like quotations and invoices.
• Resolve issues with orders and maintain client data.

Connaissances

Service orientation

Attention to detail

Communication skills

CRM and ERP systems

Formation

College or university degree in sales-related areas

Outils

MS Office (Word, Excel, PowerPoint, Teams)

CRM software

Description du poste

## Customer Service Specialist with DutchApplylocations: France Cergytime type: Full timeposted on: Posted Todayjob requisition id: R0025563**Job Description:****Company Overview:**Founded in 1904 with the invention of the world’s first welding electrode, ESAB has been shaping the history of welding and fabrication for over a century. Through continuous innovation, strategic acquisitions, and a strong legacy of design leadership, we have built one of the most complete portfolios in welding, cutting, and gas control technology. Today, ESAB operates in 47 countries with ~9,000 associates, serving industrial and healthcare applications worldwide. Since becoming an independent, publicly traded company in 2022, we continue to grow through innovation, customer led design, and our ESAB Business Excellence (EBX) model. Guided by our purpose – Shaping the world we imagine – we are building a $4B enterprise while driving sustainable solutions, empowering talent, and creating value for our customers, shareholders, and communities.**Position Overview:**As Customer Service Specialist, you will work with our clients and our commercial team to make sure that the requests are processed in a timely and efficient manner. This role contributes directly to meeting our business targets and securing excellent customer satisfaction.**Main Duties & Responsibilities**:* Be the first point of contact for the current and potential clients, handle requests coming by phone or email* Prepare, handle, and send various documentation as per needs (such as quotations, certificates, invoices)* Manage demo / consignment stock* Provide insights into purchase patterns of our clients* Resolve issues with orders, guarantees, reclamations* Client data maintenance, including pricing rules* Place orders for our strategic clients**A person we are looking for:*** A team player who maintains good working relationships with internal and external stakeholders* Is service oriented* Is attentive to details and enjoys working with numbers and data* Can and like support the clients over the phone and email* Is at ease with CRM and ERP systems* Has good communication skills* Can join the team in Cergy in person at least 3 times per week (hybrid work organization)**Requirements:*** College or university degree, preferably in sales-related areas* Significant experience in similar positions* Fluent French, Dutch, and English* CRM experience* Excellent MS Office skills (Word, Excel, PowerPoint, Teams)* Location: Cergy (France)### About UsESAB is a world leader in the production of welding and cutting equipment and consumables. Our innovative, world-renowned equipment and solutions are developed with input from our customers and built with the expertise and heritage of a global manufacturing leader.