Customer Service Lead - Odoo, EDI & Automation

La Vie™; Paris; On-site; EUR 70,000 - 95,000; Full time

Job summary

La Vie™ in Paris is seeking a Customer Service Lead to guide and scale the CS team across France and the UK, ensuring reliable service for Retail, OOH, and Export. You will own systems and processes (Odoo, EDI, Looker) and drive automation to absorb growth without proportional headcount increases.

You will lead a small team, design processes, ensure data quality, and become the go-to CS expert for co-manufacturers and new product launches. Strong English and French required.

Qualifications

• 3+ years in Customer Service or order administration.
• Experience coordinating people or projects.
• Advanced ERP skills (Odoo preferred) and EDI is a plus.
• Fluent French & English (C1).

Responsibilities

• Lead a three-person Customer Service team across France, Retail, OOH, Export.
• Organise ownership, documented processes and backups.
• Be Odoo key user: master data, weekly clean, monthly closing.
• Ensure data quality in Odoo and Looker; build reporting to drive decisions.
• Own end-to-end EDI: errors, invoice validation, launch setups.
• Drive automation to scale with growth and new customers.
• Support Supply Chain Manager in CS priorities and decisions.
• Steer customer performance across penalties, claims, cash collection, OTIF.
• Be CS referent for co-manufacturers and product launches.
• Improve logistics flows and costs with transport lead.
• Develop deep knowledge of customers across scopes.

Skills

Leadership & coaching

Project coordination

Data analysis

Process design

Problem solving

Prioritization under pressure

Tools

Odoo

EDI

Looker

Excel

Job description

La Vie™ in Paris is seeking a Customer Service Lead to guide and scale the CS team across France and the UK, ensuring reliable service for Retail, OOH, and Export. You will own systems and processes (Odoo, EDI, Looker) and drive automation to absorb growth without proportional headcount increases.

You will lead a small team, design processes, ensure data quality, and become the go-to CS expert for co-manufacturers and new product launches. Strong English and French required.