Customer Service Lead H/F

77 Foods; Paris; Hybrid; EUR 41,000 - 50,000; Full time

Job summary

La Vie is seeking a Customer Service Lead to head the France and UK CS teams from Paris, overseeing data integrity in Odoo and Looker. You will drive automation, optimize workflows, and coordinate with Supply Chain to meet growth and launches.

The role requires leadership experience, ERP expertise (Odoo), and bilingual French/English communication in a dynamic plant-based food company.

Qualifications

• 3+ years in Customer Service or order administration required.
• Experience coordinating people or projects preferred.
• Fluent French and English (C1) required; strong written/oral skills.

Responsibilities

• Lead and scale the Customer Service team for France and the UK.
• Organise team ownership, documented processes, and backups.
• Serve as Odoo master data key user and ensure data quality in Odoo and Looker.

Skills

Customer Service

ERP (Odoo)

Data reporting (Looker)

Languages: English & French

Education

Bachelor's Degree

Tools

Odoo

EDI

Excel

Job description

* Customer Service Lead H/F* + Paris + Full-Time* Apply NowBack#### La VieTM Is Hiring!# Customer Service Lead H/F## About**We love meat. We just don't love what it does to the planet.**At La VieTM, we're on a mission to put a happy end to intensive animal farming. And we believe the best way to change the way people eat isn't to make them feel guilty. It's to make them hungry.Our obsession? Creating plant-based food so ridiculously delicious that choosing plants feels like a pleasure, never a compromise.It all started with bacon. After thousands of experiments, our scientists developed a unique plant-based fat technology that delivers the juicy, crispy, indulgent experience people love about meat.Today, we've gone far beyond bacon, with plant-based lardons, ham, tofu, crispy products and plenty more in the making.Born in France in 2019, La VieTM has grown into an international food brand, bringing its products to supermarkets, restaurants and food lovers across France, the UK and beyond.**Serious about food. Serious about impact. Not so serious about ourselves :)**From plants with love.La VieTM## Job Description**THE ROLE **We’re looking for our next Customer Service Lead to lead and scale our Customer Service team across France and the UK. You’ll make sure the team delivers reliable service to all our customers (Retail, OOH, Export), without running customer accounts yourself: your role is to lead the team, not to carry a portfolio.You’ll also own the systems, data and processes the team relies on every day: Odoo, EDI and Looker. You’ll be the hands-on owner of EDI and Odoo master data, and you’ll drive automation so the team can absorb growth in volume, product launches and new customers without adding headcount at the same pace.**WHAT YOU WILL DO *** Lead a Customer Service team of 3 based in France(Retail, OOH-Export, UK CS), working closely with the Supply Chain Manager* Organise the team: clear ownership per scope, documented processes and back-ups* Be the Odoo key user: master data (products, GLN, customers), weekly clean and monthly closing* Guarantee data quality across Odoo and Looker, and analyse Customer Service data to build reporting and drive decisions* Own EDI end-to-end: errors, invoice validation, launch setups and supplier relations* Drive automation and scalability: act as solution finder, spot manual work and build or source the fix* Support the Supply Chain Manager in steering Customer Service priorities and decisions* Steer customer performance across all scopes: penalties, claims, cash collection, OTIF* Be the Customer Service referent for our co-manufacturers and for product launches* Drive the optimisation of our logistics flows and costs, together with our transport referent* Build deep knowledge of our customers accross all scopes## Preferred Experience**WHO YOU ARE *** 3+ years of experience in Customer Service or order administration (ADV)* A first experience coordinating people or projects* Advanced ERP skills (Odoo preferred) and EDI is a plus* Strong data and reporting skills (Looker or equivalent, advanced Excel)* Food industry knowledge (penalties, logistics agreements)* Fluent French & English (C1): you’ll manage a UK-based team member day to day* Process design and automation mindset* Appetite for logistics and transportation, and a tools- and IT-driven approach* People management and coaching skills* Pedagogy: you make the team autonomous on tools* Problem-solving, solution-oriented mindset* Ability to prioritize under pressure## Recruitment Process**HOW WE HIRE !!️**You will first have a video call with someone from the HR team. You will then come on site to meet Gabrielle, your future manager, and work on a practical business case, followed by a short conversation with Gwen, our Operations Director. You will also have a call with Nicolas, our CEO. We usually take references.**What makes La Vie unique?** Impact: We exist to put a happy end to animal-intensive farming. Waking up every day to save pigs and tons of CO2 is pretty cool.People-first: Everyone at La Vie is passionate, smart and good-vibe. It’s pretty unique to feel you are only surrounded by people who truly care. International environment: English-speaking and various nationalities.Opportunities to learn and grow: training, learning lunches, regular Q&A sessions with leadership, transparent discussions about company KPIs and regular feedback sessions.♡ Values that bring us together: #Exemplary #Ambition #Teamwork #Sunny Trust: respect and transparency from everyone.Monthly after-work drinks with the teamA healthy mind in a healthy body: team participation in sports events**Ready to make the world switch to plant-based, one deal at a time? Come hunt with us. **## Additional Information* Contract Type: **Full-Time*** Start Date: **04 January 2027*** Location: **Paris*** Education Level: **Bachelor's Degree*** Experience: **> 3 years*** **Occasional remote authorized*** Salary: **45000€ / year**### Sounds like something made for you?Apply Now