Customer Service Lead H/F

La Vie™; Paris; Sur place; EUR 70 000 - 95 000; Plein temps

Résumé du poste

La Vie™ in Paris is seeking a Customer Service Lead to guide and scale the CS team across France and the UK, ensuring reliable service for Retail, OOH, and Export. You will own systems and processes (Odoo, EDI, Looker) and drive automation to absorb growth without proportional headcount increases.

You will lead a small team, design processes, ensure data quality, and become the go-to CS expert for co-manufacturers and new product launches. Strong English and French required.

Qualifications

• 3+ years in Customer Service or order administration.
• Experience coordinating people or projects.
• Advanced ERP skills (Odoo preferred) and EDI is a plus.
• Fluent French & English (C1).

Responsabilités

• Lead a three-person Customer Service team across France, Retail, OOH, Export.
• Organise ownership, documented processes and backups.
• Be Odoo key user: master data, weekly clean, monthly closing.
• Ensure data quality in Odoo and Looker; build reporting to drive decisions.
• Own end-to-end EDI: errors, invoice validation, launch setups.
• Drive automation to scale with growth and new customers.
• Support Supply Chain Manager in CS priorities and decisions.
• Steer customer performance across penalties, claims, cash collection, OTIF.
• Be CS referent for co-manufacturers and product launches.
• Improve logistics flows and costs with transport lead.
• Develop deep knowledge of customers across scopes.

Connaissances

Leadership & coaching

Project coordination

Data analysis

Process design

Problem solving

Prioritization under pressure

Outils

Odoo

EDI

Looker

Excel

Description du poste

THE ROLE

We’re looking for our next Customer Service Lead to lead and scale our Customer Service team across France and the UK. You’ll make sure the team delivers reliable service to all our customers (Retail, OOH, Export), without running customer accounts yourself: your role is to lead the team, not to carry a portfolio.

You’ll also own the systems, data and processes the team relies on every day: Odoo, EDI and Looker. You’ll be the hands‑on owner of EDI and Odoo master data, and you’ll drive automation so the team can absorb growth in volume, product launches and new customers without adding headcount at the same pace.

WHAT YOU WILL DO

• Lead a Customer Service team of 3 based in France(Retail, OOH-Export, UK CS), working closely with the Supply Chain Manager

• Organise the team: clear ownership per scope, documented processes and back‑ups

• Be the Odoo key user: master data (products, GLN, customers), weekly clean and monthly closing

• Guarantee data quality across Odoo and Looker, and analyse Customer Service data to build reporting and drive decisions

• Own EDI end‑to‑end: errors, invoice validation, launch setups and supplier relations

• Drive automation and scalability: act as solution finder, spot manual work and build or source the fix

• Support the Supply Chain Manager in steering Customer Service priorities and decisions

• Steer customer performance across all scopes: penalties, claims, cash collection, OTIF

• Be the Customer Service referent for our co‑manufacturers and for product launches

• Drive the optimisation of our logistics flows and costs, together with our transport referent

• Build deep knowledge of our customers accross all scopes

WHO YOU ARE

3+ years of experience in Customer Service or order administration (ADV) A first experience coordinating people or projects Advanced ERP skills (Odoo preferred) and EDI is a plus Strong data and reporting skills (Looker or equivalent, advanced Excel) Food industry knowledge (penalties, logistics agreements) Fluent French & English (C1): you’ll manage a UK-based team member day to day Process design and automation mindset Appetite for logistics and transportation, and a tools- and IT-driven approach People management and coaching skills Pedagogy: you make the team autonomous on tools Problem-solving, solution-oriented mindset Ability to prioritize under pressure