Customer Support Specialist French Speaker

Cross Border Talents; Marseille; On-site; EUR 16,740 - 24,552; Full time

Benefits offered by this job

Relocation Package

Daily meal allowance

Monthly transport support

Health Insurance from day 1

Job summary

A leading customer service provider is seeking motivated individuals to join their on-site team in Lisbon. This full-time role includes a relocation package and offers comprehensive support as you assist customers in a dynamic and international environment. Candidates must be fluent in French and have a good command of English. Enjoy a career that combines professional development with the lifestyle of Southern Europe.

Qualifications

• C2 level in French and B2 level in English required.
• Professionalism and empathy in customer interaction.
• Willingness to work in a dynamic team.

Responsibilities

• Assist customers via phone, email, and chat.
• Handle inquiries with professionalism and empathy.
• Resolve issues and guide users with provided solutions.
• Work with internal teams to ensure a smooth customer experience.

Skills

Strong communication skills

Customer support

Problem-solving

Multilingual (French and English)

Job description

On-site in Lisbon (Relocation Package Included)

Are you ready for your next career step under the Portuguese sun?
We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon. This full-time opportunity comes with a relocation package included, making your transition smooth and supported from day one.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in French
• Handle inquiries with professionalism and empathy
• Resolve issues and guide users with provided solutions
• Work with internal teams to ensure a smooth customer experience

Language Requirements

• French: C2
• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)
• 08:00 AM 06:00 PM (Portuguese time)
• Days off: Sunday + 1 rotational day per week

What We Offer

• Relocation Package (for candidates moving from outside Portugal):
  • Flight reimbursement up to 400 after 6 months of employment (economy class)
  • Room in a shared apartment for up to 12 months (rent 280/month, all bills included and directly deducted from salary)
• Daily meal allowance provided to support your lunch expenses
• Monthly transport support to make your commute easier
• Health Insurance: Available from day 1 (with a small monthly contribution); fully covered after 6 months of employment

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!