Customer Scheduling Manager F/H/X

Socomec; Friauville; Hybrid; EUR 52,000 - 78,000; Full time

Job summary

Socomec in Fontenay-sous-Bois is creating a new role to strengthen service scheduling. You will lead a team of 5 and contribute to day-to-day operations under the National Services Director.

You will oversee scheduling for maintenance and commissioning visits and drive improvements across the service organisation in France. The role emphasizes coordinating with related departments, acting as Key User for the scheduling tool, and applying AI in a professional environment to boost performance and

Qualifications

• 5+ years in schedule management or workforce planning.
• 2–3 years in team management.
• Proficient with IT tools and able to administer a business application.
• Experience using AI in a professional environment.

Responsibilities

• Oversee scheduling activities for preventive maintenance and commissioning visits.
• Lead a team of 5 and balance workload.
• Optimize scheduling process and define activity indicators.
• Represent scheduling function and coordinate with related departments.
• Act as Key User for the new scheduling tool and drive improvements.

Skills

Schedule management

Workforce planning

Team leadership

IT tools

AI in business

English (B1/B2)

Tools

Scheduling software

IT administration

Job description

As part of a newly created role, we are strengthening the scheduling of service activities at our Fontenay-sous-Bois branch. You will lead a team of 5 employees and contribute directly to day-to-day operations. Reporting to the National Services Director, you will oversee and take part in scheduling activities to improve the performance of our Service organisation in France.

Responsibilities

• Oversee scheduling activities and help organise preventive maintenance and commissioning visits.
• Lead and support a team of 5 employees and ensure a balanced distribution of workload.
• Optimise the scheduling process to improve working methods for scheduling visits.
• Define activity indicators to measure progress and take action.
• Represent the scheduling function, act as its voice and ensure coordination with related departments.
• Act as Key User for the new scheduling tool and contribute to improvements to the tool and its features.

Qualifications

• At least 5 years’ experience in schedule management or workforce planning within projects.
• A minimum of 2–3 years’ experience in team management.
• Proficiency with IT tools and the ability to administer a business application.
• Use of AI in a professional environment.

Additional strengths that could help you stand out:

• B1/B2 level English.
• Experience as a Key User in deploying or improving a business application.
• Awareness of performance and productivity challenges in a service operation.

Because there is more to your profile than technical skills:

• Customer service mindset and intellectual curiosity to understand needs and find suitable solutions.
• Proactivity to identify improvement opportunities and develop working practices.
• Organisation and attention to detail to manage priorities and ensure reliable scheduling.

#LI-PFG