France Service Ops Lead – Transformation & Growth

French Selection UK; Paris; Hybride; EUR 77 000 - 94 000; Plein temps

Avantages offerts par ce poste

Company car

Performance bonus

Résumé du poste

French Selection UK is assisting a well-established international B2B technology group seeking a Service Operations Manager – France. Based in Paris with hybrid work (on-site with up to 20% remote), you will lead nationwide customer service and field service operations, ensuring SLA compliance, client satisfaction, and operational excellence.

The role demands senior leadership, multi-site governance, change management, and hands-on involvement.

Qualifications

• Senior Service Manager or Director-level profile with strong people leadership experience.
• Proven background in technical service management (hardware, IT, automation, or similar).
• Experience leading multi-site service organisations in complex B2B environments.
• Strong change management and transformation capability.

Responsabilités

• Lead and transform nationwide customer service and field service operations in France, ensuring service excellence and SLA compliance across a multi-site organisation.
• Own SLA delivery, service KPIs, customer satisfaction and profitability.
• Collaborate with Sales, Product, R&D, and Logistics teams and manage cost control and inventory coordination.

Connaissances

People leadership

Change management

Multi-site experience

Customer orientation

Escalation management

Problem solving

French language

Description du poste

French Selection UK is assisting a well-established international B2B technology group seeking a Service Operations Manager – France. Based in Paris with hybrid work (on-site with up to 20% remote), you will lead nationwide customer service and field service operations, ensuring SLA compliance, client satisfaction, and operational excellence.

The role demands senior leadership, multi-site governance, change management, and hands-on involvement.