Customer Scheduling Manager F/H/X

Socomec; Fontenay-sous-Bois; On-site; EUR 42,000 - 62,000; Full time

Job summary

Socomec in Fontenay-sous-Bois is creating a new role to strengthen service scheduling. You will lead a team of 5 employees and contribute directly to day-to-day operations, reporting to the National Services Director.

You will oversee scheduling activities, organize preventive maintenance and commissioning visits, balance workloads, and define indicators to measure progress. You will act as Key User for the scheduling tool and coordinate with related departments.

Qualifications

• 5+ years of schedule management or workforce planning within projects.
• 2–3 years in team management.
• Proficiency with IT tools and business application administration.
• Experience using AI in a professional setting.

Responsibilities

• Oversee scheduling activities and help organise preventive maintenance and commissioning visits.
• Lead and support a team of 5 to balance workload distribution.
• Optimise scheduling processes to improve methods for visiting scheduling.
• Define activity indicators to measure progress and take action.
• Represent the scheduling function and coordinate with related departments.

Skills

Schedule management

Workforce planning

Team management

IT tools administration

AI in professional environment

English (B1/B2)

Tools

Scheduling software

Business application administration

Job description

As part of a newly created role, we are strengthening the scheduling of service activities at our Fontenay-sous-Bois branch. You will lead a team of 5 employees and contribute directly to day-to-day operations. Reporting to the National Services Director, you will oversee and take part in scheduling activities to improve the performance of our Service organisation in France.

Responsibilities

• Oversee scheduling activities and help organise preventive maintenance and commissioning visits.
• Lead and support a team of 5 employees and ensure a balanced distribution of workload.
• Optimise the scheduling process to improve working methods for scheduling visits.
• Define activity indicators to measure progress and take action.
• Represent the scheduling function, act as its voice and ensure coordination with related departments.
• Act as Key User for the new scheduling tool and contribute to improvements to the tool and its features.

Qualifications

• At least 5 years’ experience in schedule management or workforce planning within projects.
• A minimum of 2–3 years’ experience in team management.
• Proficiency with IT tools and the ability to administer a business application.
• Use of AI in a professional environment.

Additional strengths that could help you stand out:

• B1/B2 level English.
• Experience as a Key User in deploying or improving a business application.
• Awareness of performance and productivity challenges in a service operation.

Because there is more to your profile than technical skills:

• Customer service mindset and intellectual curiosity to understand needs and find suitable solutions.
• Proactivity to identify improvement opportunities and develop working practices.
• Organisation and attention to detail to manage priorities and ensure reliable scheduling.

#LI-PFG