Customer Project Manager

Jobtailor; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Jobtailor is seeking a results-driven Customer Success Manager to oversee onboarding, training, and deployment for large B2B accounts in energy and EV charging in Paris. You will manage multi-stakeholder relationships and ensure smooth transitions from prospect to customer while coordinating with engineering and product teams.

You will drive NPS/CSAT, handle escalations with Support and Services, and oversee complex contract negotiations and tender processes across cross-functional teams.

Qualifications

• 3-5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
• Proven track record managing large, complex accounts and multi-stakeholder relationships.
• Strong relationship management and consultative skills.
• Technical understanding of hardware/software solutions, ideally in energy or mobility.
• Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.
• Spanish + English Speaker.

Responsabilités

• Lead customer onboarding, including training, documentation, and initial deployment support.
• Ensure smooth installation, commissioning, and integration of AC and DC products.
• Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, resellers.
• Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
• Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
• Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
• Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Description du poste

• Lead customer onboarding, including training, documentation, and initial deployment support.
• Ensure smooth installation, commissioning, and integration of AC and DC products.
• Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
• Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
• Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
• Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
• Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Requirements

• 3-5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
• Proven track record managing large, complex accounts and multi-stakeholder relationships.
• Strong relationship management and consultative skills.
• Technical understanding of hardware/software solutions, ideally in energy or mobility.
• Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.
• Spanish + English Speaker.

Core Competencies

Demonstrates expertise in customer onboarding, relationship management, and project execution within the energy or EV charging sectors. Proficient in managing complex accounts and ensuring customer satisfaction through effective collaboration with cross-functional teams.

Highest-signal resume keywords

• Customer Success Management
• Account Management
• Project Management
• Technical Understanding of Hardware/Software Solutions
• Bilingual in Spanish and English

ATS Optimization Keywords

Hard Skills

• Customer Onboarding
• Installation and Integration of AC and DC Products
• Project Tracking and Risk Management
• Regulatory Frameworks Familiarity
• Large Contract Negotiations

Soft Skills

• Relationship Management
• Consultative Skills
• Collaboration
• Customer Satisfaction Focus
• Escalation Management

Industry Keywords

• B2B Customer-Facing Roles
• Infrastructure
• Energy
• EV Charging
• Public Tender Processes