EV Charging Customer Project Lead & Onboarding

Jobtailor; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Jobtailor is seeking a results-driven Customer Success Manager to oversee onboarding, training, and deployment for large B2B accounts in energy and EV charging in Paris. You will manage multi-stakeholder relationships and ensure smooth transitions from prospect to customer while coordinating with engineering and product teams.

You will drive NPS/CSAT, handle escalations with Support and Services, and oversee complex contract negotiations and tender processes across cross-functional teams.

Qualifications

• 3-5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in infrastructure, energy, or EV charging.
• Proven track record managing large, complex accounts and multi-stakeholder relationships.
• Strong relationship management and consultative skills.
• Technical understanding of hardware/software solutions, ideally in energy or mobility.
• Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.
• Spanish + English Speaker.

Responsabilités

• Lead customer onboarding, including training, documentation, and initial deployment support.
• Ensure smooth installation, commissioning, and integration of AC and DC products.
• Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, resellers.
• Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
• Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
• Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
• Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Description du poste

Jobtailor is seeking a results-driven Customer Success Manager to oversee onboarding, training, and deployment for large B2B accounts in energy and EV charging in Paris. You will manage multi-stakeholder relationships and ensure smooth transitions from prospect to customer while coordinating with engineering and product teams.

You will drive NPS/CSAT, handle escalations with Support and Services, and oversee complex contract negotiations and tender processes across cross-functional teams.