Hybrid EV Charging Customer Success Project Manager

Wallbox Chargers; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Hybrid work schedule

Private health insurance

Transportation/childcare/meal vouchers

Canteen discounts

Half Fridays

Résumé du poste

Wallbox Chargers in Paris is seeking a Customer Project Manager to ensure successful onboarding, adoption, and satisfaction for our AC and DC charging solutions. You will drive retention, identify growth opportunities, and serve as the trusted partner for key accounts (CPOs, fleets, utilities) across international workloads, collaborating with Engineering, Product and Services teams.

The role requires 3–5+ years in B2B customer-facing roles, strong relationship skills, and knowledge of energy or

Qualifications

• 3–5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management).
• Proven track record managing large, complex accounts and multi-stakeholder relationships.
• Strong relationship management and consultative skills.
• Technical understanding of hardware/software solutions, ideally in energy or mobility.
• Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.

Responsabilités

• Lead customer onboarding, including training, documentation, and initial deployment support.
• Ensure smooth installation, commissioning, and integration of AC and DC products.
• Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
• Drive customer satisfaction (NPS/CSAT) and manage escalations with Support and Service teams.
• Collaborate with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions.
• Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
• Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

Connaissances

Communication skills

Relationship management

Project management

Cross-functional collaboration

Technical understanding

Tender processes knowledge

Upsell capability

Description du poste

Wallbox Chargers in Paris is seeking a Customer Project Manager to ensure successful onboarding, adoption, and satisfaction for our AC and DC charging solutions. You will drive retention, identify growth opportunities, and serve as the trusted partner for key accounts (CPOs, fleets, utilities) across international workloads, collaborating with Engineering, Product and Services teams.

The role requires 3–5+ years in B2B customer-facing roles, strong relationship skills, and knowledge of energy or