Customer Onboarding (Internship - FR/EN)

Ezus; Paris; Sur place; EUR 10 000 - 12 000; Temps partiel

Avantages offerts par ce poste

Swile restaurant card

Transport cost subsidy

Office in central Paris

Possibility of CDI

Coffee/tea and fruit

Team afterworks

Résumé du poste

Ezus is offering an internship at its Paris Poissonnière office, focusing on automating and optimizing client document workflows. You will work on automating document generation, maintaining templates, ensuring data quality, and providing real-time support via chat to clients.

Fluent English is required; French is a plus. The role involves collaborating with the ops team and could lead to a CDI. Perks include a Swile card, transport subsidy, and a central Paris office.

Qualifications

• Proactive problem-solver with eagerness to learn.
• Experience presenting in PowerPoint/Slides.
• Fluent English; French a plus.
• Prior experience with ticketing systems is a plus.
• Able to prioritize and manage multiple tasks.

Responsabilités

• Automating document generation using internal tools.
• Designing & maintaining pre-built templates for the gallery.
• Ensuring top-tier quality control to guarantee data and document accuracy.
• Providing real-time technical support via chat, guiding clients clearly.
• Documenting & escalating feedback to improve internal tools and processes.
• Following up on client requests to ensure a seamless experience.
• Expanding impact by taking on additional responsibilities according to skills.

Connaissances

Presentation & Design

Communication

English language

French language

Problem-solving

Ticketing systems experience

Outils

Jira

Intercom

PowerPoint

Description du poste

Do you enjoy problem-solving and working at the intersection of operations, technology, and customer experience? If so, this internship is for you!

Your Mission

As a key player in our team, you’ll contribute to automating and optimizing document workflows for our clients. Your role will include:

Automating document generation using our internal tools.
Designing & maintaining pre-built templates for our template gallery.
Ensuring top-tier quality control to guarantee data and document accuracy.
Providing real-time technical support via chat, guiding clients with clarity and efficiency.
Documenting & escalating feedback to help improve our internal tools and processes.
Following up on client requests to ensure a seamless experience.
Expanding your impact by taking on additional responsibilities based on your skills and interests.

Your Skills & Profile

We’re looking for a proactive problem-solver. If you love learning and helping clients, you’ll thrive in this role!

Presentation & Design: Comfortable with PowerPoint or Google Slides.
Communication: Clear, concise, and engaging—both written and verbal.
Languages: Fluent English is required; French is a plus. Bonus points for additional languages!
Problem-Solving: Pragmatic, resourceful, and able to prioritize effectively.
Tools & Support: Experience with ticketing systems (Jira, Intercom) is a plus.

Further information

What makes this position at Ezus special.

• 1000€/month salary
• Swile restaurant card (13€/day)
• 50% participation in the cost of public transport
• Possibility of transforming the internship into a permanent contract at the end (CDI)
• Coffee, tea and fruit available daily
• Weekly/monthly team afterworks
• Office in the heart of Poissonnière (10e Paris)
• A key opportunity to join a fast-growing startup in TravelTech.
• A passionate and collaborative work environment with a real team spirit.

Recruitment process

1. 30-minute online interview with Nadjib or Pierre (TAM)
2. 45-minute interview with a CSM, practical case study.
3. 60-minute final interview with the Head of Ops and with others members of the Ops team.