Customer Care Representative (Internship) - French speaker

Singulart; Paris; Sur place; Plein temps

Description du poste

Founded in 2017, Singulart is a saas-enabled marketplace dedicated to empower fine artists. Today, our team is composed of 80 people and 25+ different nationalities!

In November 2021, we secured a €60 million Series B fundraising, the most successful in the history of the cultural sector! On a daily basis, we work hard to strengthen our mission: empowering artists by connecting them with the global art world and providing the expert support they need to succeed.

Driven by a human mission, we share diversity and equity in our DNA. We value ownership, collaboration, adaptability, and the sense of urgency.

We believe that all together we are able to move forward, so join our creative, international team and let’s empower artists together!

In this context, we are looking for smart, process-organized, customer-focused individuals to make our clients super happy within our Customer Care Team.

Please note that the duration of this internship is 6 months, and one weekend day is required per month.

START OF THE INTERNSHIP: End of August

Your responsibilities:

• Managing all post-sale communication with your clients
• Keeping up to date on all post-sale tasks and proactively reaching out with regular updates to accompany clients
• Apply the right tone of voice in each situation regarding our quality standards: whether the customer is happy or angry, you respond to their emotions with empathy and professionalism
• Work closely with Sales and Logistics teams to anticipate issues and create a seamless experience

Qualifications

• Fluency in English and French expected, additional language(s) are a strong plus: Spanish and/or Italian
• You have a taste for customer relations
• You have a professional and positive communication style
• You adapt to change and are comfortable with ambiguity
• You have a team spirit
• You have a strong interest in Art/Luxury sectors
• You're familiar with IT tools, experience with a CRM software (HubSpot) is a plus

Interview with Giulia, our Team Lead Ops