CSM 4DEM / User - Italian market

Talantir; Frankreich; Remote; EUR 20.000 - 30.000; Vollzeit

Benefits dieser Stelle

Company laptop

Zusammenfassung

Positive est un groupe tech en forte croissance, basé en Europe, recherchant un(e) Customer Success Manager pour driver l’adoption produit et la croissance client. Vous gérerez un portefeuille B2B, conduirez l’onboarding, suivrez l’usage et travaillerez en étroite collaboration avec les équipes Produit et Commercial.

Le candidat idéal possède au moins 3 ans d’expérience dans le SaaS, maîtrise des outils CRM et un anglais courant.

Qualifikationen

• Expérience minimum de 3 ans en Customer Success ou Account Management dans le SaaS.
• Bonne maîtrise des outils CRM (HubSpot, Salesforce, Gainsight).
• Anglais courant requis et esprit analytique.

Aufgaben

• Gérer et développer un portefeuille de clients B2B.
• Conduire l’onboarding et assurer l’adoption du produit.
• Suivre l’utilisation et identifier les opportunités d’optimisation.
• Réduire le churn et améliorer la rétention client.
• Identifier les opportunités d’upsell et de cross-sell.
• Fournir des conseils stratégiques sur l’utilisation de la plateforme.
• Collecter les retours clients et collaborer avec l’équipe Produit.
• Suivre et analyser les métriques clés (engagement, adoption, NRR).

Kenntnisse

CRM

Gestion de compte

Onboarding

Analytique

Communication

Tools

HubSpot

Salesforce

Gainsight

Jobbeschreibung

Positive is a fast-growing tech group specializing in B2B SaaS, helping marketing teams grow smarter. We bring together several innovative brands around a common ambition: to become the European benchmark in MarTech. The group's 400 employees, based in France, Germany, Italy, Spain, and Poland, support our customers in 80 countries. Find out more here!

Your main missions are:

• Manage and grow a portfolio of B2B clients
• Lead onboarding and ensure successful product adoption
• Monitor product usage and identify optimization opportunities
• Reduce churn and improve customer retention
• Identify and drive upsell and cross-sell opportunities
• Provide strategic guidance on how to best use the platform
• Collect customer feedback and collaborate with the Product team
• Track and analyze key metrics (engagement, adoption, NRR)

Candidate Profile

This role requires a minimum of three years of experience in Customer Success, Account Management, or a similar client‑facing position within a SaaS environment. The ideal candidate is comfortable working with CRM and Customer Success tools such as HubSpot, Salesforce, or Gainsight, and is able to leverage these systems to manage customer relationships effectively. A strong customer orientation and consultative mindset are essential, along with excellent communication skills across calls, video meetings, and written interactions. The candidate should demonstrate a proactive, analytical, and data‑driven approach to problem‑solving, with the ability to prioritize tasks and work independently in a dynamic environment. Experience in digital marketing or marketing automation is a plus, as is prior exposure to scale‑up or high‑growth environments. Fluency in English is required.

What we offer you:

• Full‑time (40 hours per week)
• Permanent or fixed‑term contract depending on profile
• Italian National Collective Labor Agreement (CCNL Commercio)
• Opportunity to join a fast‑growing European tech group
• Dynamic, performance‑driven, and innovative environment
• Career growth and professional development opportunities
• Company laptop

Location & Remote Work

• Position based in Torino or full remote

Our Recruitment Process

• Step 1 – Introduction Call (30 min) with Alexia, our Talent partner. An opportunity to discuss your background and aspirations, and to give you more details about the position and Positive.
• Step 2 – Interview (45 min) with Mariana, Group Director of Customer Success. A time to deepen your skills and imagine how you could work together.
• Step 3 – Last interview (45min) with , CEO of 4DEM in Italy.

Onboarding

You will receive the schedule for your first week before D-day to know about the training sessions, planned meetings, and immersion times. The HR team will welcome you for the first hour to answer your questions and manage administrative aspects. No worries, your equipment, surprises, and colleagues will be waiting for you.

We have talked a lot about us… Now, we want to know more about you!

We look forward to receiving your application.

Type d'emploi : Temps plein, CDI

Rémunération: 20000,00€à30000,00€par an

Lieu du poste : Télétravail