CRM Project Manager - Salesforce (Luxury Retail)

Goyard Inc.; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Goyard, a French luxury leather goods house, seeks a CRM Project Manager to drive the evolution of its global clienteling ecosystem built on Salesforce. You will translate business needs into functional specifications, coordinate stakeholders, and oversee tasks from design to deployment.

You have a Master’s degree and at least four years of project management experience in Agile and Waterfall, preferably in luxury retail or distribution, and you communicate fluently in English to operate across

Qualifications

• Master’s degree (Bac+4/5) or equivalent.
• At least four years of project management experience.
• Experience with Agile and Waterfall methodologies.
• Experience with Salesforce.

Responsibilities

• Define business needs and product functionalities in line with technical and legal constraints.
• Develop functional specifications and requirement documents.
• Organize project tasks and oversee their execution.
• Lead internal and external teams.
• Configure Salesforce (Sales Cloud/Service Cloud).
• Support users through change and training.

Skills

Project management

Agile methodologies

Waterfall methodologies

Stakeholder management

Communication skills

Prioritization

Negotiation

Salesforce knowledge

Education

Master’s degree (Bac+4/5)

Tools

Salesforce

Job description

Goyard, a French luxury leather goods house, seeks a CRM Project Manager to drive the evolution of its global clienteling ecosystem built on Salesforce. You will translate business needs into functional specifications, coordinate stakeholders, and oversee tasks from design to deployment.

You have a Master’s degree and at least four years of project management experience in Agile and Waterfall, preferably in luxury retail or distribution, and you communicate fluently in English to operate across