Corporate Travel Agent - Amadeus/Sabre - Paris

Navan; Paris; Hybride; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Navan is seeking a Travel Consultant to provide exceptional travel support from their Paris office. This hybrid role requires three days in-office and two days remote, focusing on customer satisfaction while resolving travel-related issues efficiently.

The ideal candidate has over three years of experience in travel consulting, is fluent in both French and English, and is comfortable using various tech tools. You will play a vital role in enhancing the overall travel experience for customers.

Qualifications

• 3+ years as a Travel Consultant covering air, rail, and hotel bookings.
• 3+ years with GDS (Sabre, Amadeus, or Galileo).
• Experience in contact center or customer-facing roles.

Responsabilités

• Provide top-tier travel support via chat, calls, and emails.
• Guide customers in self-service options on the Navan platform and app.
• Give feedback to stakeholders on goal progress and key processes.

Connaissances

Fluency in French

Fluency in English

Customer Service Background

Ability to multitask

Problem-solving skills

Outils

Gmail

Zendesk

Slack

Salesforce

Description du poste

Join Navan in Powering In‑Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast‑growing Travel Services team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer‑facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

This is a hybrid role requiring a consistent onsite presence of three days per week at our Paris office.

What You’ll Do

• Provide top‑tier travel support via chat, calls, and emails
• Maintain up‑to‑date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self‑service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For

• Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)
• Language: Fluency in French and English (both languages are required)
• Customer Service: Background in contact center or customer‑facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM
• Working Model: Hybrid (3 days in‑office, 2 days remote)
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Note: Please submit your application in English