Senior Technical Consultant Analyst

Amadeus Hospitality; Nice; Hybride; EUR 85 000 - 120 000; Plein temps

Résumé du poste

Amadeus Hospitality seeks a Senior Technical Consultant Analyst to guide revenue management and dynamic pricing initiatives for travel partners. You will manage customer relationships, translate complex pricing concepts into actionable guidance, and shape adoption of our capabilities across business and technical teams.

You will develop business acumen in airline and car rental practices, train clients on best practices, and collaborate with product and research teams.

Qualifications

• Master or MSc in business management, engineering or operations research.
• Fluent English language skills.
• Experience in airline, car rental or travel-related businesses.
• Knowledge of Revenue Management and dynamic pricing concepts.
• Ability to explain complex ideas to diverse audiences.

Responsabilités

• Be accountable to the customer for Revenue Management and Dynamic Pricing delivery.
• Explain how to adopt Revenue Management capabilities to various stakeholders.
• Adapt communication to operations, management, and technical audiences.
• Identify risks to delivery and propose remedies to keep projects on track.
• Coach customers and junior consultants on consulting methods and best practices.
• Travel 10–20% depending on the engagement.

Connaissances

Customer communication

Business acumen

Data science

Business development

Team coaching

Formation

Master or MSc in business, engineering or OR

Description du poste

Job Title Senior Technical Consultant Analyst Business Environment Offer Management is one of the most strategic and rapidly evolving areas of the travel industry. Through advanced Revenue Management and Dynamic Pricing solutions, Amadeus helps airlines and mobility providers optimize every commercial opportunity. In a highly competitive environment, even small pricing decisions can significantly influence revenue, profitability, and market performance. The complexity of these solutions, combining sophisticated algorithms, data science, and business expertise, requires close collaboration between customers and Amadeus. Dedicated support is essential to help customers master the capabilities available, build confidence in the models, and fully realize the value of their investment.

Your responsibilities

Customer communication & relationship

• Be accountable to your customer of any activity and delivery related to our Revenue Management and Dynamic Pricing business.
• Communicate comprehensively to your customer on how to adopt our Revenue Management and Dynamic capabilities, especially when they rely on sophisticated business concepts.
• Adapt your communication depending on your audience, people in daily business operations, management, business-oriented, technical-oriented, operations research-oriented, different cultural backgrounds.
• Be a problem solver, anticipate and eliminate any roadblock to customer satisfaction and business adoption, identify and mitigate with your customer any risk on the project delivery, scope or timeline, articulate and justify accordingly the relevant alternatives and remedies.
• Create and maintain customer trust.

Business acumen

• Grow your background on the airline/car business practice, related to Revenue Management and Pricing, to Offer Management, and beyond.
• Grow your knowledge of our Revenue Management and Dynamic Pricing capabilities, identify and formulate best practices.
• Learn and capture the specifics of your customer’s business practice, map them to our Revenue Management and Dynamic Pricing capabilities, and formulate meaningful recommendations aiming at improving business adoption.
• Train your customer on best practices.

Data science

• Grow your knowledge of the science and methodology used in our Revenue Management and Dynamic Pricing capabilities.
• Grow your capability of navigating through large amounts of data and representing them comprehensively to your customer.
• Understand why and how our Revenue Management and Dynamic Pricing capabilities are calibrated on the customer data sets, learn how to comprehensively report on the outcomes of a calibration run and how they translate in your customer’s business practice.

Business development

• Establish and maintain with your customer a business adoption roadmap, based on future needs for business support and consultancy.
• Identify accordingly upsell opportunities.
• Participate in pre-sales engagements, including responses to RFI/RFP, customer presentations and demos, as required.

Individual & team growth

• Develop your internal network and connect to people having the relevant experience, skill and competence, which can help you grow and be even more impactful in your customer engagements.
• Bridge your customer, our research and our development. Formulate, based on feedbacks collected from your customer, possible improvements of our Revenue Management and Dynamic Pricing capabilities or our professional services, and communicate them to the relevant stakeholders, from product management, science and research, implementation, or design and development.
• Transform your knowledge and expertise into an improvement of our consulting methodologies, which can be learnt and reused by any consultant.
• Coach your teammates on consulting skills — customer communication, business acumen or data science — with a specific focus on coaching junior consultants and newcomers in your team.

Travel 10% - 20%, depending on the customer engagement.

Who we look for

• Education: Master or university degree in business management, engineering or operations research.
• English fluent.
• Relevant work experience: Airline industry, Car rental industry, preferably revenue management, pricing, network planning, or sales and marketing.
• Information technology, preferably in the travel and tourism industry.
• Data science and visualization, operations research.

Competencies

• Curious and eager to learn.
• Passionate about the airline/car rental industry.
• Customer centric.
• Accountable and result driven.
• Flexible, open to changes, proactive.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law. Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process for Amadeus France, please contact us at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!