B2B Travel Agent (French speaking)

Product Pulse; Paris; Hybride; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Healthcare support

International team environment

Résumé du poste

Product Pulse in Paris is seeking a French-speaking B2B Travel Agent to join our hybrid team. The role focuses on managing corporate travel bookings, providing high-quality support via chat, phone, and email, and ensuring adherence to travel policies.

Start date is January 2027, with a rotating shift pattern and a hybrid work model. Responsibilities include handling complex itineraries, ticketing, reissues, and PNR management, plus collaboration with internal teams to enhance customer

Qualifications

• Native or fluent in French (oral and written).
• English proficiency at B2 level or higher.
• Experience managing bookings for corporate travel in Business Travel.
• Experience with Sabre, Amadeus or Galileo GDS including ticketing and PNR management.
• Knowledge of complex itineraries, air fares and negotiated deals.
• Experience with ARC and BSP market booking practices.
• Understanding of travel industry regulations and global compliance.
• Experience with NDC and low-cost carriers considered an advantage.
• Strong customer service and communication abilities.
• Ability to multitask in a fast-paced travel support environment.

Responsabilités

• Provide high-quality travel support to customers via chat, phone, and email.
• Manage hotel, flight, rail, and car bookings accurately and efficiently.
• Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions.
• Support users with self-service functionality on the client’s platform and mobile application.
• Maintain extensive supplier, destination, and travel system knowledge.
• Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management.
• Ensure compliance with company travel policies, customer procedures, and global travel regulations.
• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience.
• Participate in team meetings, product updates, and supplier/travel industry training sessions.
• Provide operational feedback to internal teams regarding customer experience and process improvements.
• Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.

Connaissances

French fluency

English B2

Customer service

Multitasking

Outils

Sabre

Amadeus

Galileo GDS

Description du poste

We are working with a leading travel management, corporate card and expense management company that is looking to recruit French speaking B2B Travel Agent to join their team in Paris.

Position: B2B Travel Agent

Location: Paris, France

Work model: hybrid (2 days per week from home)

Employment type: Full-time

Working schedule: shift rotation, Monday to Friday from 07 AM – 07 PM. Days off: Saturday & Sunday; Bank holidays.

Please note that the start date is in January 2027.

DUTIES AND RESPONSIBILITIES:

• Provide high-quality travel support to customers via chat, phone, and email

• Manage hotel, flight, rail, and car bookings accurately and efficiently

• Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions

• Support users with self-service functionality on the client’s platform and mobile application

• Maintain extensive supplier, destination, and travel system knowledge

• Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management

• Ensure compliance with company travel policies, customer procedures, and global travel regulations

• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience

• Participate in team meetings, product updates, and supplier/travel industry training sessions

• Provide operational feedback to internal teams regarding customer experience and process improvements

• Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.

REQUIREMENTS:

• Native/fluent in French, both oral and written. Fluent in English (B2 or higher)

• Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment

• Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management

• Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals

• Experience with ARC and BSP market booking practices

• Understanding of travel industry regulations and global compliance requirements

• Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage

• Strong customer service and communication abilities

• Ability to multitask and manage urgent travel-related requests effectively

• Comfortable working in fast-paced international travel support environment

BENEFITS:

• Opportunity to join a fast-growing international AI-powered travel technology company

• Hybrid working model

• Collaborative and multicultural working environment

• Exposure to innovative travel and expense management technologies

• Professional growth and development opportunities

• Comprehensive healthcare and wellbeing support

• Flexible time off and additional employee benefits

• Modern office environment with in-office perks and team activities

• And much more!

Excited about this role? Send over your CV in English — we are looking forward to learn more about your experience!