Corporate Travel Agent - Amadeus/Sabre - Paris

Traveltechessentialist; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

Flexible time off

Paid parental leave

Travel-related perks

Résumé du poste

Traveltechessentialist is hiring a Travel Consultant in Paris. This role focuses on providing exceptional customer support for air, rail, and hotel bookings while working closely with internal teams to resolve issues. The ideal candidate has over three years of experience in travel consultancy, is fluent in both French and English, and demonstrates strong technical skills with various support tools. The position offers a hybrid work model and comprehensive benefits that support work-life balance.

Qualifications

• 3+ years of experience as a Travel Consultant covering air, rail, and hotel bookings.
• Fluency in English and French is required.
• Background in customer service roles is a must.
• Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce.
• Flexible to work rotating shifts between 7 AM and 7 PM.

Responsabilités

• Provide top-tier travel support via chat, calls, and emails.
• Guide customers in self-service options on the platform.
• Accurately handle bookings for hotels, flights, and cars.
• Maintain up-to-date knowledge on suppliers and travel industry.

Connaissances

Experience in travel consultancy (3+ years)

Fluency in French and English

Customer service in contact center

Tech skills: Gmail, Zendesk, Slack, Salesforce

Ability to multitask and resolve urgent matters

Description du poste

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Services team, you’ll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self‑service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo)
• Language: Fluency in French and English (both languages are required)
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 7 PM
• Working Model: Flexible to work from our Paris office once a week - Hybrid model
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Note: Please submit your application in English

Our Benefits

Navan offers a comprehensive benefits program designed to support your well‑being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.

We support long‑term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country‑specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel‑related perks. Wherever you’re based, our benefits evolve with you.

Workplace Policy

Navan believes in the value of in‑person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In‑office perks such as company‑provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [e-mail].

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.