Consultant, Account Services Management

Dell Inc.; France; On-site; EUR 60,000 - 90,000; Full time

Job summary

Dell Technologies is seeking a Consultant for Account Services Management to own day-to-day service delivery for key customer accounts and drive improvements. You will coordinate across teams to ensure seamless service delivery and alignment to SLAs, while communicating effectively with customers and stakeholders.

Join us to deliver measurable customer satisfaction and to advance your career within a global tech leader.

Responsibilities

• Own day-to-day service delivery for key customer accounts and drive improvements.
• Coordinate across teams to ensure seamless service delivery and alignment to SLAs, while communicating effectively with customers and stakeholders.

Job description

Consultant, Account Services Management

Dell Technologies customers expectgreat thingsfrom both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes.It’sa hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Whatyou’llachieve:

As aConsultant, you willbe responsible forowning day‑to‑day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement. You will coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.

Join us to do the best work of your career and make a profound social impact as aConsultanton ourAccount Services Managementteam.