Consultant, Account Services Management

Dell Inc.; Paris; Hybrid; EUR 65,000 - 92,000; Full time

Job summary

Dell Technologies in Paris is seeking a Consultant for Account Services Management to own day-to-day service delivery for key customer accounts, ensuring SLA alignment and proactive issue prevention. You will coordinate across delivery teams to drive improvements and maintain high customer satisfaction.

Join our team to support strategic service delivery, resolve incidents and changes, and communicate clearly with customers about activities from tactical to strategic levels.

Responsibilities

• Own day-to-day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement.
• Coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.

Job description

Consultant, Account Services Management

Dell Technologies customers expectgreat thingsfrom both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes.It’sa hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Whatyou’llachieve:

As aConsultant, you willbe responsible forowning day‑to‑day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement. You will coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.

Join us to do the best work of your career and make a profound social impact as aConsultanton ourAccount Services Managementteam.