Strategic Account Services Delivery Consultant

Dell Inc.; Paris; Hybrid; EUR 65,000 - 92,000; Full time

Job summary

Dell Technologies in Paris is seeking a Consultant for Account Services Management to own day-to-day service delivery for key customer accounts, ensuring SLA alignment and proactive issue prevention. You will coordinate across delivery teams to drive improvements and maintain high customer satisfaction.

Join our team to support strategic service delivery, resolve incidents and changes, and communicate clearly with customers about activities from tactical to strategic levels.

Responsibilities

• Own day-to-day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement.
• Coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.

Job description

Dell Technologies in Paris is seeking a Consultant for Account Services Management to own day-to-day service delivery for key customer accounts, ensuring SLA alignment and proactive issue prevention. You will coordinate across delivery teams to drive improvements and maintain high customer satisfaction.

Join our team to support strategic service delivery, resolve incidents and changes, and communicate clearly with customers about activities from tactical to strategic levels.