Commercial Operations Lead: Customer Experience

Havaianas Europe - an Alpargatas Brand; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Havaianas Europe - an Alpargatas Brand in Paris is seeking a Commercial Operations professional to coordinate logistics, processes, and resources across sales, marketing, and customer service.

You will work with the local Sales Manager and Key Account Manager, analyze data, support cross-functional teams, and drive continuous improvement to deliver excellent service and grow profitability.

Qualifications

• 5+ years of experience in Commercial Operations, Customer Service, Sales Operations, or a similar role.
• Proficiency in English and French (written and spoken).
• Proficiency in Microsoft Office; Power BI is a plus.
• Excellent organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Proven ability to build and maintain strong relationships with customers, key accounts, and internal stakeholders.
• Customer-centric mindset with a focus on delivering high-quality service and enhancing customer satisfaction.
• Ability to work independently, take ownership, and drive continuous improvement initiatives.

Responsibilities

• Process Optimization: Analyze and streamline processes related to sales, marketing, customer service, and other commercial functions to ensure efficiency and accuracy.
• Sales Support: Collaborate with the sales team to track sales performance, generate reports, and provide insights to optimize sales strategies and minimize lost sale.
• Customer centric approach: Ensuring that customer needs are met and exceeded maintaining a proactive and responsive approach to service delivery.
• Build a strong relationship with Key and Strategic Partners being the reference person for them and by developing a solid understanding of customer needs.
• Data Management: Manage and analyze data from sales, customer feedback, and market research to inform decision-making and identify areas for improvement.
• Cross-Functional Collaboration: Work closely with other departments (e.g., Finance, Marketing, Supply Chain) to align commercial operations with company goals and strategies.
• Compliance and Governance: Ensure that commercial operations are in line with company policies, legal regulations, and industry standards.
• Training and Support: Provide training and support to commercial teams on operational processes, tools, and best practices.
• Innovation & Continuous Improvement: Staying ahead of industry trends and continuously seeking ways to innovate processes, improve service quality, and enhance the customer experience.
• Play an active role in weekly dashboard meetings, monthly, quarterly and annual forecast achievement and identifying risks and opportunities.

Skills

English

French

Excel

PowerPoint

Multitasking

Problem solving

Relationship building

Tools

Power BI

SAP

Salesforce

Microsoft Office

Job description

Havaianas Europe - an Alpargatas Brand in Paris is seeking a Commercial Operations professional to coordinate logistics, processes, and resources across sales, marketing, and customer service.

You will work with the local Sales Manager and Key Account Manager, analyze data, support cross-functional teams, and drive continuous improvement to deliver excellent service and grow profitability.